Resort Manager
Mousuni Beach Canvas Resort · Namkhana, West Bengal, India
Tailor my CV for this job — freeHiring: Resort Manager – Mousuni Beach Canvas Resort
The ideal candidate will have strong leadership, staff management, customer service, and operational skills.The selected candidate will be responsible for managing resort operations, supervising staff, maintaining service standards, handling guest enquiries and complaints, and helping improve occupancy, revenue, and guest satisfaction.Key Responsibilities1. Manage the day-to-day operations of the resort.2. Supervise and coordinate front office, housekeeping, kitchen, service, and maintenance teams.3. Ensure high standards of guest service, cleanliness, hygiene, and hospitality.4. Handle guest check-ins, check-outs, reservations, enquiries, and complaints.5. Coordinate room allocation, bookings, food service, and special guest requests.6. Monitor staff attendance, duty rosters, discipline, and performance.7. Maintain inventory, supplies, operational records, and daily reports.8. Monitor expenses, cash handling, billing, and revenue reporting.9. Coordinate with travel agents, online travel platforms, and booking partners.10. Support marketing activities, guest reviews, repeat bookings, and revenue growth.11. Ensure compliance with resort policies, food safety practices, and guest safety procedures.12. Manage operational challenges and coordinate emergency responses when required.Eligibility and Skills1. 2–5 years of relevant hospitality or resort management experience preferred.2. Experience in hotel operations, resort management, or beach camp operations is an advantage.3. Good communication and interpersonal skills.4. Strong leadership, team management, and problem-solving abilities.5. Basic computer knowledge, including Excel, email, and reservation systems.6. Ability to manage guest complaints professionally and calmly.7. Working knowledge of Bengali, Hindi, and English is desirable.8. Ability to work flexible shifts, including weekends and holidays.9. Willingness to work and stay at the resort location on Mousuni Island, as required.Salary and Benefits1. Salary: Negotiable, based on experience and suitability.2. Accommodation and meals: To be discussed during the interview.3. Opportunity to take responsibility for resort operations and team leadership.4. Joining date: As mutually agreed; immediate joiners preferred.How to ApplyInterested candidates should send their updated CV/resume with the following details AT mousunibeachcanvasresort@gmail.com:Total years of hospitality experience.1. Current or last drawn salary.2. Expected salary.3. Notice period or earliest joining date.4. Current location and contact number.Only suitable candidates will be contacted for an interview.Join our team and help us deliver memorable hospitality experiences at Mousuni Beach Canvas Resort.