Restaurant Manage

Role Description The Director role at Afiniti is a full-time, on-site position based in Karāchi. The Director will oversee strategic planning and execution for key initiatives, ensuring alignment with Afiniti’s business objectives and AI-driven solutions for contact centers. This role includes leading cross-functional teams, managing stakeholder relationships, and monitoring performance metrics to drive measurable outcomes. The Director will be responsible for developing and refining processes, guiding operational improvements, and supporting the growth of Afiniti’s presence in the region. The position requires regular collaboration with senior leadership and global teams to deliver high-quality, scalable solutions.QualificationsDemonstrated leadership experience in technology, AI, or contact center operations, with a track record of managing teams and complex projects.Strong strategic planning and execution skills, including the ability to set priorities, define objectives, and manage resources effectively.Experience working with data-driven decision-making, performance measurement, and outcome optimization in a business environment.Excellent stakeholder management, communication, and collaboration skills, with the ability to work across diverse teams and cultures.Background in business, engineering, computer science, or a related field; advanced degrees or equivalent experience are advantageous.Comfort working in a fast-paced, innovative environment and adapting to evolving technologies and organizational needs.Previous experience in a director-level or senior management role, ideally within AI, analytics, customer experience, or contact center domains.Ability to work on-site in Karāchi and engage regularly with local and global colleagues and partners.