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Restaurant Manager

Quess Lanka · Colombo, Western Province, Sri Lanka

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We are looking for an experienced and service-oriented Restaurant Manager to oversee the daily operations of a premium hotel restaurant. The ideal candidate will be responsible for maintaining exceptional service standards, ensuring guest satisfaction, managing the restaurant team, and driving operational efficiency in line with luxury hospitality standards.Key ResponsibilitiesOversee the day-to-day operations of the restaurant to ensure smooth and efficient service.Maintain high standards of food quality, presentation, hygiene, and guest service.Lead, train, motivate, and supervise restaurant staff to deliver exceptional dining experiences.Handle guest feedback, complaints, and special requests professionally.Monitor restaurant revenue, operating costs, inventory, and food and beverage wastage.Coordinate with the kitchen and other hotel departments to ensure seamless service.Manage staff scheduling, duty allocation, and performance evaluations.Ensure compliance with food safety, health, hygiene, and hotel operating procedures.Support promotional activities, menu launches, and initiatives to improve restaurant revenue.Maintain service consistency and uphold the standards expected in a luxury hotel environment.RequirementsA degree or diploma in Hotel Management, Hospitality Management, or a related field.Minimum 3–5 years of relevant experience in restaurant operations, preferably within a luxury hotel or premium hospitality establishment.Strong leadership, communication, and team management skills.Excellent customer service and guest relationship management abilities.Good understanding of food and beverage operations, cost control, and inventory management.Ability to work in a fast-paced environment and handle operational challenges effectively.Professional appearance, a positive attitude, and a strong commitment to service excellence.Preferred SkillsExperience in fine dining or upscale restaurant operations.Knowledge of restaurant POS systems and food and beverage cost management.Strong problem-solving and decision-making abilities.Flexibility to work shifts, weekends, and public holidays as required.What We’re Looking ForA proactive hospitality professional with a passion for delivering memorable guest experiences, developing high-performing teams, and maintaining exceptional restaurant service standards.