Restaurant Server

Position: Captain – Restaurant Service Brand: Sorano Location: Mumbai Department: Operations / Service Reporting To: Restaurant Manager / Assistant Restaurant ManagerAbout the RoleSorano is looking for a confident, well-groomed and guest-focused Captain to lead a designated section of the restaurant and ensure a smooth, refined and personalised dining experience.The Captain will be responsible for section management, guest interaction, service standards, team coordination and upselling, while ensuring Sorano's fine-dining standards are maintained throughout the guest journey.Key ResponsibilitiesGuest ServiceWelcome and engage guests warmly and professionally.Take complete ownership of assigned tables/sections.Understand guest preferences and provide personalised service.Take accurate food and beverage orders and communicate them clearly to the kitchen and bar.Explain dishes, ingredients, preparation styles and recommendations confidently.Handle guest queries and complaints professionally.Ensure timely follow-up throughout the meal.Fine-Dining ServiceFollow Sorano's service sequence and SOPs.Maintain high standards of table setting, food presentation and service etiquette.Ensure correct serving and clearing techniques.Coordinate the timing of courses with the kitchen.Ensure all dishes reach the table correctly and at the appropriate temperature.Maintain awareness of the entire section throughout service.Sales & UpsellingActively recommend premium dishes, beverages, cocktails, wines and desserts.Understand the menu and beverage programme thoroughly.Increase Average Guest Spend (AGS) through appropriate recommendations.Identify opportunities for additional orders without making the guest feel pressured.Team CoordinationGuide and supervise Stewards and junior service staff within the section.Conduct pre-shift briefings where required.Ensure section readiness before service.Coordinate with the Restaurant Manager, kitchen and bar teams.Support the team during peak periods.Billing & ControlsEnsure accurate order punching and billing.Monitor voids, discounts and complimentary items as per SOP.Ensure proper table settlement and payment procedures.Minimise billing and order errors.Candidate Profile2–5 years of experience in premium restaurants, hotels or fine-dining establishments.Experience in Italian/F&B fine dining will be an advantage.Excellent communication and guest-handling skills.Good knowledge of food and beverage.Strong grooming and presentation.Confident personality with a service-oriented attitude.Ability to work under pressure during busy services.Good command of English; knowledge of Hindi/other Indian languages is an advantage.