Restaurant Supervisor

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties across 26 countries, committed to delivering authentic and diverse hospitality experiences that bring people together around the world.About KapitolKapitol is a dynamic social-gaming and lifestyle destination combining interactive entertainment with quality food, beverages and energetic hospitality. The concept is designed to create a vibrant and engaging environment where guests can dine, socialize and play.We are seeking an experienced and energetic Restaurant Supervisor to join the pre-opening team at Kapitol.The Restaurant Supervisor will oversee daily front-of-house operations, lead the service team and ensure guests receive an efficient, engaging and memorable experience. The successful candidate should be comfortable managing a busy restaurant floor while coordinating dining service with the venue’s social-gaming and entertainment activities.Key ResponsibilitiesSupervise daily front-of-house operations and maintain smooth service throughout each shift.Allocate sections, duties and breaks according to business requirements.Monitor service standards, table maintenance, order accuracy and guest satisfaction.Lead, train and motivate Waiters, Food Runners and other service employees.Ensure the team follows the approved sequence of service and brand standards.Coordinate with Reception to manage reservations, seating, guest flow and table turnover.Work closely with the Kitchen, Bar and Entertainment teams to ensure efficient operations.Personally assist VIPs, regular guests, large groups and special-occasion bookings.Handle guest feedback and complaints professionally and implement appropriate service recovery.Monitor POS transactions, billing accuracy, discounts, voids and shift-closing procedures.Drive revenue through menu knowledge, recommendations and upselling.Maintain grooming, cleanliness, food-safety and hygiene standards.Take responsibility for restaurant operations in the absence of the Restaurant Manager or Assistant Restaurant Manager.Ideal CandidateMinimum 2–3 years of relevant restaurant experience, including experience as a Restaurant Supervisor, Floor Supervisor, Team Leader or strong Head Waiter.Previous experience within a high-volume restaurant, entertainment, nightlife or lifestyle venue.Strong knowledge of front-of-house operations and sequence of service.Proven experience supervising, training and motivating a multicultural service team.Confident handling VIP guests, large groups, complaints and busy service periods.Good food, beverage and upselling knowledge.Experience with POS systems, billing procedures and daily operational reports.Strong English communication and interpersonal skills.