Restaurant Supervisor/Manager

Position OverviewWe are seeking an experienced, professional, and guest-focused Restaurant Supervisor / Manager to oversee daily restaurant operations and lead the team in delivering exceptional service. The ideal candidate will have strong leadership skills, a hands-on approach, and a passion for hospitality, with the ability to maintain high service standards while achieving operational and business objectives.Key ResponsibilitiesOversee daily restaurant operations and ensure smooth, efficient, and professional service.Lead, supervise, and motivate the front-of-house team to maintain consistently high service standards.Deliver an exceptional guest experience and build strong relationships with customers.Manage staff scheduling, shift allocation, daily briefings, and team coordination.Support recruitment, onboarding, training, coaching, and performance management.Monitor sales, labour costs, stock levels, and other operational KPIs.Ensure high standards of food service, cleanliness, presentation, and restaurant atmosphere.Handle guest enquiries, feedback, and complaints professionally and effectively.Manage inventory, ordering, stock control, and waste reduction where required.Ensure compliance with food safety, health & safety, licensing, and company policies.Support VIP guests, private dining, events, and special occasions.Identify opportunities to improve service quality, sales performance, and operational efficiency.Assist senior management in achieving sales, profitability, and overall business objectives.Lead by example and create a positive, professional, and team-oriented working environment.Requirements & QualificationsPrevious experience in a Restaurant Supervisor, Assistant Manager, Restaurant Manager, or similar hospitality leadership role.Proven experience leading and motivating a team in a busy restaurant environment.Strong knowledge of restaurant operations and high standards of guest service.Excellent communication, interpersonal, and problem-solving skills.Strong organizational and multitasking abilities.Customer-focused with a professional and hands-on approach.Commercially aware with an understanding of sales, labour, stock, and cost control.Confident in handling guest complaints and resolving operational issues.High attention to detail with strong standards of service, cleanliness, and presentation.Ability to remain calm and effective under pressure.Flexible to work evenings, weekends, and public holidays as required.Experience in fine dining, luxury hospitality, or high-end restaurants would be an advantage.Fluent English required; additional languages would be an advantage.