Retail Management Specialist

Job DescriptionJob Title: Retail Management SpecialistRole PurposeThe Retail Management Specialist supports the operation and development of Museum’s retail outlets, ensuring they deliver a world-class visitor experience and reflect the museum’s identity and mission. The role focuses on day-to-day retail operations, product management, merchandising, and customer service standards, while also contributing to revenue growth and sustainability.Key ResponsibilitiesRetail OperationsOversee daily retail operations within the museum shop and temporary pop-up activations.Ensure customer service excellence and smooth transaction processes.Monitor inventory, stock levels, and procurement processes in collaboration with suppliers.Merchandising & Product DevelopmentSupport the development of retail product lines inspired by Museum’s collections and brand.Ensure effective merchandising displays that enhance storytelling and maximize sales.Work with the retail strategy team to evaluate product performance and recommend adjustments.Sales & Revenue GrowthMonitor sales performance against targets and contribute ideas for promotional campaigns.Support the implementation of cross-selling initiatives with exhibitions, events, and memberships.Ensure pricing strategies align with market research and institutional objectives.Quality & StandardsEnsure retail operations comply with museum standards, financial procedures, and health and safety regulations.Provide training and guidance to shop staff and temporary staff during peak seasons or events.Conduct regular audits of stock control and customer service standards.Collaboration & PartnershipsCoordinate with F&B and Events teams to align retail offerings with wider museum activities.Liaise with suppliers, designers, and local artisans to source products aligned with Museum’s values, including sustainability.Work closely with the Marketing and Communications team to promote retail experiences through digital and print platforms.Experience & QualificationsEducationBachelor’s degree in Business Administration, Retail Management, Marketing, or related field.Experience5+ years of experience in retail management, preferably within cultural institutions, museums, or high-profile retail environments.Proven track record of managing retail operations, merchandising, and customer service.Experience with POS systems and retail analytics.SkillsStrong organizational and operational management skills.Excellent communication and interpersonal skills.Commercial awareness with ability to balance profitability and visitor experience.Proficiency in English required; knowledge of Arabic is an advantage.