Retail Manager

Location - Riyadh, with frequent travel to other citiesRole PurposeThe Retail Manager is responsible for the overall performance, execution quality, and operational coordination of the retail store network, with direct reporting lines from store managers and store teams.The role focuses on driving sales performance through KPI tracking, operational discipline, strong field presence, and consistent execution, within a luxury fragrance retail environment.This is a hands-on, performance-driven role for someone passionate about retail, people, and fragrances, who thrives in a fast-paced, fast-growing organization.Key ResponsibilitiesRetail Performance & KPI OwnershipFull ownership of retail performance across all reporting storesTrack, analyze, and manage retail KPIs (sales, conversion, ATV, UPT, productivity, profitability)Drive achievement of sales and performance targetsEnsure performance data is translated into clear actions and measurable improvementsConduct regular performance reviews with store managersBe strongly motivated by results and continuous improvementStore Leadership & Reporting Line ManagementAct as the direct manager for store managers and store teamsEnsure clear communication of objectives, priorities, and expectationsMonitor store-level execution, discipline, and performanceAddress performance gaps in a factual, structured, and solution-oriented mannerSupport recruitment, onboarding, and performance management in coordination with HRStore Operations & Network CoordinationCoordinate and oversee the operations of existing storesEnsure stores are consistently ready for businessIdentify operational issues and implement practical solutionsEnsure compliance with company procedures, mall rules, and brand standardsFollow up on maintenance, repairs, and operational needsField Presence & Store VisitsMaintain a strong field presence with regular store visits in Riyadh and other regionsEvaluate stores on performance, execution, merchandising, and overall conditionProvide clear, documented follow-up actions after each visitGo the extra mile to support stores when requiredMerchandising & Luxury ExecutionEnsure merchandising execution reflects luxury positioning and brand standardsMonitor displays, testers, POSM, and product presentationEnsure strong attention to detail in visual executionCoordinate with brand partners on launches and merchandising updatesEnsure merchandising supports commercial performanceNew Store Openings & ExpansionParticipate actively in new store openingsSupport operational preparation, staffing, and executionEnsure smooth opening and post-opening stabilizationContribute to network expansion initiativesProfile & MindsetStrong passion for retail, people, luxury, and fragrancesPerformance-driven, data-driven, and factualPro-active, nimble, and solution-orientedDetail-oriented with strong execution disciplineComfortable managing multiple stores and prioritiesAdaptable to a fast-paced, fast-growing retail environmentHands-on leader with strong field presenceEducation, Experience & BackgroundBachelor’s degree in Business, Management, Marketing, Retail Management, or related fieldEquivalent professional experience in retail management will be consideredProven experience managing retail stores with direct reporting linesMulti-store retail management experience preferredExperience in luxury, premium, or fragrance retail is a strong advantageStrong understanding of retail KPIs and operational performanceWillingness to travel frequently as part of the roleWhat We OfferA key leadership role in a rapidly growing retail networkDirect impact on performance, execution, and expansionExposure to luxury brands and fragrancesDynamic environment with strong growth opportunities