Retail Manager

Role DescriptionWe are looking for a dynamic and customer-focused Retail Manager to lead daily retail operations and drive a high standard of customer service. The role is responsible for overseeing store performance, supporting and motivating the retail team, maintaining strong visual and operational standards, and ensuring a smooth and engaging customer journey.Key responsibilities include:Lead and motivate the retail team to achieve sales and service objectives.Oversee daily store operations, including opening and closing procedures, stock management, merchandising, and inventory control.Monitor sales performance and identify opportunities to improve commercial results.Deliver exceptional customer service and build strong customer relationships.Ensure store presentation, product displays, and brand standards are consistently maintained.Support staff scheduling, training, coaching, and performance development.Handle customer feedback and operational issues professionally and effectively.Ensure compliance with company policies, procedures, health and safety standards, and relevant retail requirements.QualificationsStrong leadership, communication, and interpersonal skills.Customer-oriented mindset with a strong focus on service excellence.Good understanding of retail operations, sales performance, and inventory management.Ability to motivate a team and create a positive, collaborative working environment.Strong organisational and problem-solving skills, with the ability to manage multiple priorities.Commercially aware with a proactive approach to achieving business goals.High attention to detail and a strong sense of ownership and accountability.Confident in handling customer concerns and resolving issues professionally.Comfortable working in a fast-paced, target-driven environment.Proficiency in English and good written and verbal communication skills.