Retail Manager

Colombo City Centre is a premier mixed-use development located in the heart of Colombo. The mall features a wide range of international and local retail brands, dining options, entertainment, and lifestyle experiences, making it a popular destination for shopping and leisure. With its contemporary architecture and central location, it is recognized as one of the most loved lifestyle and commercial hubs in the city.We are looking for a dynamic and experienced Retail Manager to lead our Rock Shop team and drive sales, guest satisfaction, and profitability.The RoleLead, coach, and motivate the Retail team.Deliver an outstanding Hard Rock guest experience.Manage sales targets, KPIs, inventory, ordering, and stock levels.Ensure effective visual merchandising and store standards.Manage staffing, labor costs, and overall profitability.Coordinate purchasing, shipping, and customs processes.Develop creative promotions and local marketing activities.Maintain strong relationships with guests, vendors, and the local community.Support employee engagement, training, and a positive workplace culture.Ensure compliance with Hard Rock standards, safety requirements, and ethical practices.The PersonProven experience in retail management or a fast-paced customer-focused environment.Strong leadership, communication, and decision-making skills.Commercially minded with a focus on sales, KPIs, and profitability.Excellent organizational and people-management skills.Fluent in English; additional languages are an advantage.Professional, energetic, and passionate about delivering exceptional guest experiences.