Retail Manager

Key ObjectiveThis job contributes to company success through managing and monitoring of all activities involved in providing operation support to stores assigned, according to Retail HQ policies, process, activities, and indications.Specific ResponsibilitiesResponsibilities include but are not limited to the following:1. Retail Strategy, Sales Growth & Business AnalysisDevelop and implement retail strategies to drive sales and business growth, ensuring alignment with company objectives and integrating global and regional luxury consumption trends.Monitor and identify new trends and opportunities in the luxury market, and translate these insights into store strategies, targeting new customer segments to expand the brand’s reach.Build and develop a high-performing retail team across all boutiques by conducting monthly performance reviews, monitoring individual productivity, and aligning team efforts with sales targets and strategic goals.Lead stores with a clear retail strategy to meet sales targets, while ensuring collaboration and alignment with marketing, logistics, and other departments for a unified approach.Support sales forecasting and budgeting processes, ensuring accuracy in targets, financial planning, and effective resource allocation.Set and track monthly, quarterly, and annual sales targets, ensuring continuous monitoring and improvement of key performance indicators (KPIs) to drive sales growth.Analyze real-time sales data to identify trends, forecast future sales, and track progress against targets to optimize performance.Conduct market research and derive customer insights to identify new sales opportunities, enhance customer experience, and further expand business growth.Regularly report on sales performance and progress to upper management and headquarters, providing data-driven insights and recommendations for continuous improvement.2. Store OperationsOversee daily store operations, manage events, and coordinate marketing activities to enhance store performance.Ensure BTQs adopt HQ retail standard, tools and templates and monitor compliance.Manage activities related to new store openings or relocations, ensuring smooth coordination among all involved parties.Act as the retail point of the contact for the VM team on the store design and layout, providing operational input and ensure boutique readiness for openings and relocations.Implement and evaluate mystery shopper programs to assess service quality and customer satisfaction.Manage customer claims from intake to resolution, coordinating with boutique and the MD team(Care & Repair) to ensure timely and brand-appropriate response.3. Team Managementperformance among sales staff.Communicate with Store Managers and Sales Associates to set competitive KPIs, improve proficiency, and address challenges.Support the Retail Director in HR activities, including hiring, staff assessments, and terminations.Develop and motivate the retail team to enhance productivity and foster a positive work environment.Perform other duties as requiredRelevant Experience and TrainingDegree holderMinimum 10 years’ experience in retail or retail operations and with a successful track record in a managerial position, preferably gained from high end luxury retail industry.Relevant Knowledge, Skills, Abilities Good command of written and spoken EnglishPragmatic and result orientedEntrepreneurial mindset, strong negotiation skillsMature, stable and presentableGood business sense and strategic thinking and high integrityExcellent leadership, sales & luxury skills with proven track record