Retail Operations & Transformation Manager

Shape the Next Chapter of Our Retail ExperienceWe are looking for a forward-thinking Retail Operations & Transformation Manager to rethink how our retail operations work—from processes and systems to the overall customer journey.This is NOT a traditional frontline sales management role. You will act as an internal consultant and project lead, challenging existing ways of working, driving digital enhancements, and turning innovative ideas into practical improvements. Ultimately, your mission is simple: make retail operations smarter, easier for our frontline teams, and better for our customers.What You’ll DriveRetail Operations Excellence: Review and revamp store operations, SOPs, and workflows to eliminate bottlenecks. Identify operational pain points and strengthen governance while ensuring processes remain practical for frontline execution.System Enablement & Automation: Spearhead the rollout and adoption of retail technologies (e.g., POS upgrades, traffic counting, inventory tools). Partner closely with IT and external vendors to translate frontline needs into practical system enhancements, driving automation to reduce manual work.Omnichannel Customer Journey: Review the end-to-end customer journey to create a seamless offline-to-online (O2O) experience. Translate customer pain points into meaningful process and service improvements that elevate brand consistency.Cross-Functional Change Management: Act as the primary catalyst for change across Retail, E-commerce, IT, CRM, and Marketing. Identify recurring execution gaps, resolve root causes (rather than applying short-term fixes), and ensure the successful adoption of new operational standards.Who We’re Looking ForExperience: Solid experience in Retail Operations Excellence, Business Transformation, Project Management, or Internal Consulting, ideally within the retail, FMCG, or health & wellness sectors.Tech Affinity: Proven track record of driving system implementations or enhancements (e.g., POS, ERP, CRM, or retail analytics tools) from user-requirement gathering to UAT and rollout.Core Skillset: Exceptional analytical and problem-solving skills with an ability to map out complex workflows and simplify them. Familiarity with process improvement methodologies (e.g., Lean, Six Sigma, Agile) is a strong plus.Mindset & Leadership: A hands-on, customer-centric change agent. You possess the emotional intelligence and stakeholder management skills to influence cross-functional teams and gain buy-in from both senior management and frontline staff.Why You’ll Love It HereWe value your professional and personal growth – fostering a positive work culture is our priority. Here, you’ll find more than just a job, you’ll discover a genuine opportunity to thrive. Be part of a forward-thinking company dedicated to health and wellness.Engage in pioneering projects that push the boundaries of innovation.Opportunities for professional growth and development.Flexible working schedule that promotes work-life harmony.Causal wear every day!Collaborate with a talented and diverse team.Exclusive employee discounts on our products and much more!And more! Vita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us in our mission to make a positive impact on wellness around the world!