Retail Operations Assistant

Role DescriptionWe are seeking a highly organised and customer-focused Retail Operations Assistant to support the smooth and efficient operation of day-to-day retail activities. The role provides administrative and operational support across store operations, inventory, sales administration, customer service, reporting, and internal coordination.Key responsibilities include maintaining accurate operational records, processing and updating sales and inventory information, coordinating stock movements, assisting with purchase orders and deliveries, and ensuring relevant documentation is complete and up to date. You will support the preparation of operational reports, sales summaries, stock reports, and other business information required for daily decision-making.The role involves working closely with store teams, suppliers, warehouse teams, finance, and other internal stakeholders to coordinate operational requests, follow up on outstanding matters, and help resolve routine issues. You will also assist with maintaining product and pricing information, monitoring stock levels, coordinating administrative tasks, and supporting the implementation of retail procedures and processes.The successful candidate will contribute to an organised and efficient retail environment by ensuring accurate information, timely communication, and consistent follow-up. You will also support process improvements and help identify practical ways to improve operational efficiency and service quality.QualificationsStrong organisational and administrative skills with excellent attention to detail.Good understanding of retail operations, sales administration, inventory, and customer service processes.Strong written and verbal communication skills.Ability to manage multiple tasks, priorities, and deadlines effectively.Strong numerical and analytical skills with a high level of accuracy.Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.Ability to maintain accurate records, reports, databases, and operational documentation.Ability to identify discrepancies, investigate routine issues, and follow up on outstanding actions.Strong customer service mindset and professional communication skills.Good problem-solving and time-management abilities.Ability to work collaboratively with store teams and cross-functional stakeholders.Proactive, reliable, and adaptable approach to daily operational responsibilities.Ability to learn and use retail, inventory, point-of-sale, and business management systems.High level of integrity and attention to confidentiality when handling business and customer information.