Retail Operations Manager

The Retail Operations Manager is responsible for overseeing the day-to-day operations and commercial performance of the retail business. The role ensures efficient store operations, excellent customer service, effective inventory management, achievement of sales targets, and compliance with company policies and standards.The position will lead the retail team, optimize operational processes, monitor sales and stock performance, and identify opportunities to improve revenue, profitability, and customer experience.Key Responsibilities1. Retail OperationsManage and oversee daily retail operations to ensure smooth and efficient store performance.Ensure all retail activities are conducted in accordance with company policies, procedures, and operational standards.Develop and implement operational procedures to improve efficiency and productivity.Ensure the retail area is well organized, properly stocked, and presented to a high standard.Monitor opening, closing, cash handling, and daily operational procedures.2. Sales & Commercial PerformanceDevelop and implement strategies to achieve sales and profitability targets.Monitor daily, weekly, and monthly sales performance and identify areas for improvement.Analyze sales trends, customer behavior, and product performance.Develop promotional activities and sales initiatives in coordination with the Marketing team.Identify opportunities to increase revenue through upselling, cross-selling, promotions, and new product offerings.Prepare regular sales and performance reports for management.3. Inventory & Stock ManagementOversee inventory management, stock availability, and replenishment.Maintain appropriate stock levels based on sales trends and business requirements.Monitor stock movements, transfers, damages, returns, and shrinkage.Conduct and oversee regular stock counts and inventory audits.Coordinate with suppliers and the procurement team regarding orders, deliveries, and product availability.Identify slow-moving and obsolete stock and recommend appropriate actions.4. Team ManagementLead, supervise, and motivate the retail team to achieve operational and sales objectives.Set clear performance expectations and monitor individual and team KPIs.Prepare staff schedules and ensure adequate staffing coverage.Conduct regular team meetings and provide coaching and development.Support recruitment, onboarding, training, and performance evaluations of retail employees.Ensure employees maintain high standards of customer service and professional conduct.5. Customer ExperienceEnsure customers receive a high-quality and consistent shopping experience.Monitor customer feedback and resolve complaints or service issues promptly.Identify opportunities to improve the customer journey and overall retail experience.Ensure products, displays, pricing, and promotions are accurately presented.6. Visual Merchandising & Store StandardsEnsure products are displayed attractively and according to company guidelines.Maintain appropriate product placement, pricing, signage, and promotional displays.Work with Marketing and Commercial teams on seasonal campaigns and promotional activities.Ensure the retail environment is clean, organized, safe, and visually appealing.7. Financial & Administrative ResponsibilitiesMonitor retail revenue, expenses, margins, and profitability.Control operational costs while maintaining service and quality standards.Monitor cash reconciliation and ensure proper handling of payments.Review and approve operational documentation in accordance with company procedures.Support budgeting and forecasting activities for the retail operation.8. Compliance & Risk ManagementEnsure compliance with company policies, health and safety requirements, and applicable regulations.Maintain accurate operational and inventory records.Identify operational risks and implement corrective actions.Ensure appropriate procedures are followed for cash handling, stock control, and loss prevention.QualificationsBachelor's degree in Business Administration, Retail Management, Marketing, or a related field.Professional certification in Retail Management or Operations is an advantage.ExperienceMinimum 5–7 years of experience in retail operations, with at least 2–3 years in a managerial or supervisory role.Experience managing retail teams and multi-category product operations.Strong experience in sales, inventory management, customer service, and operational planning.Experience in sports, fitness, leisure, lifestyle, or hospitality retail is preferred.Skills & CompetenciesStrong leadership and people-management skills.Excellent sales and commercial awareness.Strong inventory and stock management knowledge.Excellent customer service skills.Strong analytical and problem-solving abilities.Good financial and budgeting skills.Excellent communication and negotiation skills.Ability to manage multiple priorities in a fast-paced environment.Strong knowledge of MS Office, particularly Excel.Experience with POS and inventory management systems.Strong organizational and time-management skills.Ability to work flexible hours, including weekends and holidays when required.LanguagesArabic: PreferredEnglish: Fluent / Professional proficiencyWorking ConditionsThe role is primarily based within the retail facility and requires regular interaction with customers, employees, suppliers, and management. Flexible working hours, including evenings, weekends, and public holidays, may be required based on business needs.