Retail Sales & Operations Manager

Retail Sales & Operations Manager – Saudi ArabiaLocation: Riyadh, Saudi ArabiaEmployment type: Full-timeIndustry: Gifting and Celebration ProductsCompany: ConfidentialAbout the CompanyWe are one of the UAE’s leading gifting and celebration brands, with our products available across more than 300 retail stores and supported by strong eCommerce sales channels.We are now expanding into Saudi Arabia and are looking for an experienced, hands-on Retail Sales & Operations Manager to help launch, establish and grow our business in the Kingdom. This is an exciting opportunity to play a central role in building our Saudi operation and developing the retail presence of a successful, fast-growing regional brand.The RoleThe Retail Sales & Operations Manager will be responsible for managing our retail and eCommerce accounts while actively securing new business across Saudi Arabia.This is a hands-on position combining sales, key account management, merchandising and operational coordination. The successful candidate will regularly visit stores, customer head offices, warehouses and distribution depots to ensure deliveries are completed correctly, displays are properly merchandised and customer relationships are well managed.You will also identify and approach new retailers, present our product ranges, negotiate commercial agreements and win new listings for our greeting cards, gifting and celebration products.This is not a desk-based sales role. We are looking for someone commercially ambitious who is equally comfortable meeting senior retail buyers, inspecting stock at a warehouse and merchandising a display in-store.Key Responsibilities:Account ManagementManage and develop relationships with supermarkets, retailers and eCommerce marketplaces.Act as the main point of contact for retail buyers, category managers, procurement teams and eCommerce account managers.Conduct regular meetings with customers to review sales, stock levels, product performance and growth opportunities.Develop account plans to increase sales, expand product listings and secure additional store locations.Monitor customer performance and respond quickly to operational or commercial issues.Support seasonal product launches, promotions and range changes across customer accounts.New Business DevelopmentIdentify and approach supermarkets, hypermarkets, convenience stores, department stores, gift retailers and eCommerce marketplaces.Build relationships with relevant retail buyers, category managers and procurement decision-makers.Arrange and attend sales meetings to present the company, its products and commercial proposals.Negotiate product listings, pricing, margins, promotional participation and other commercial terms.Secure new retail contracts and expand the company’s store presence throughout Saudi Arabia.Maintain an active new-business pipeline and provide regular updates on opportunities and expected launch dates.Monitor the Saudi retail market and identify new customers, channels and commercial opportunities.Retail Operations and DeliveriesCoordinate stock deliveries to customer stores, warehouses and distribution depots.Work closely with internal teams, logistics providers and customer receiving departments to ensure deliveries are completed accurately and on time.Monitor purchase orders, delivery appointments, stock availability and customer requirements.Follow up on rejected, delayed or incomplete deliveries and resolve issues promptly.Maintain accurate records of customer orders, delivered quantities and outstanding stock.Coordinate stock movements for new launches, seasonal campaigns and store openings.Support inventory planning by providing sales forecasts and customer-level stock information.Merchandising and Store ManagementVisit stores regularly to inspect and merchandise the company’s retail displays.Ensure displays are fully stocked, well organised, correctly priced and presented according to company standards.Check that the correct product range is available in each location.Identify out-of-stock products, damaged stock, missing price labels and display-maintenance issues.Liaise with store managers and merchandising teams to resolve problems.Take clear photographs and prepare reports following store visits.Recommend improvements to product positioning, display locations and range selection.Support the installation and launch of new displays in customer stores.eCommerce Account ManagementManage relationships with eCommerce marketplaces and online retail partners.Coordinate product listings, images, descriptions, pricing and stock availability.Monitor online sales performance and identify opportunities to expand the listed range.Work with customer teams to improve product visibility, availability and promotional participation.Ensure new products and seasonal ranges are launched online within the required timelines.Resolve listing, inventory, delivery and account-related issues.Reporting and PlanningPrepare regular sales, stock and account-performance reports.Maintain accurate records of customer meetings, new-business opportunities and agreed actions.Produce realistic sales forecasts by account and product range.Monitor performance against agreed sales targets.Provide updates on competitor activity, retail trends and market opportunities.Communicate clearly with the company’s UAE management and operational teams.Candidate Requirements:At least three years of relevant experience in retail sales, key account management or consumer-products distribution in Saudi Arabia.Strong experience selling physical products into supermarkets, hypermarkets, convenience stores or other major retail chains.Proven ability to manage retail accounts and win new product listings.An established network of Saudi retail buyers, category managers or procurement contacts would be a significant advantage.Experience managing eCommerce marketplaces or online retail accounts is highly desirable.Experience coordinating stock deliveries to stores, warehouses or distribution centres.Comfortable carrying out hands-on store visits and merchandising displays.Strong commercial, negotiation and relationship-management skills.Highly organised and able to manage sales, stock, deliveries and customer requirements simultaneously.Proactive, reliable and capable of working independently.Comfortable joining a new market operation and helping build processes from the ground up.Good working knowledge of Microsoft Excel, sales reporting and business presentations.Fluent English is required.Strong Arabic communication skills are highly preferred.Must hold a valid Saudi driving licence.Must own or have regular access to a reliable car for customer and store visits.Must be based in Riyadh or willing to relocate.Must be legally eligible to work in Saudi Arabia.What We Are Looking ForWe are looking for someone with an entrepreneurial attitude who takes genuine ownership of their work. The successful candidate must be prepared to do what is required to establish the business successfully—from negotiating with a major retail buyer to checking stock and improving a display inside an individual store.You should be commercially ambitious, operationally capable and excited by the opportunity to help introduce a successful regional brand into the Saudi market.What We OfferA key position in the Saudi launch of an established and fast-growing regional company.Genuine responsibility for building and developing our Saudi retail operation.Competitive salary based on experience.Performance-related commission or incentives.Employment visa or sponsorship transfer for the successful candidate, where required.Company-provided medical insurance.Monthly fuel and vehicle allowance for business-related travel.Mobile phone allowance.Significant career-development opportunities as the Saudi business grows.