Retail Sales Associate

Who We AreWe help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world.RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia.With over 12,000 employees from 40+ nationalities, we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange.The RoleWe are looking for a Sales Associate to join our Retail team in the UAE. This role will be responsible for delivering an exceptional showroom experience to customers through a personalized, solution-based sales approach while supporting the company’s vision of being a leader in the industry.The Sales Associate will play a key role in driving individual and store sales performance by building strong customer relationships, promoting products effectively, and ensuring a seamless customer journey.What You Will Be DoingGreet and engage customers in the showroom, advising them on products and solutions based on their needsShowcase products and help customers discover how they can transform their living spacesBuild and maintain accurate customer information using CRM systems while managing relationships, opportunities, and follow-upsAct as a product and customer solutions expert among peersGather, analyze, and share customer feedback to improve the overall customer experienceCoordinate closely with the Quality team to resolve customer complaints and ensure timely closureInfluence internal and external stakeholders to ensure a smooth customer journeyStay updated on products, initiatives, and promotions to effectively support customer interactionsEnsure compliance with store policies, procedures, cash handling, safety, and security standardsPromote upselling and cross-selling opportunities based on customer requirementsMonitor inventory levels and ensure products are properly displayed on the sales floorSupport visual merchandising activities and assist team members when requiredMaintain flexibility with work schedules based on business needsWhat We Are Looking ForSome of the key competencies required for the role include:FunctionalAbility to work effectively with people across different levels within a large organizationStrong organizational and process management skills with the ability to prioritize tasksCustomer-focused mindset with strong problem-solving abilitiesAbility to manage customer requests and maintain composure under pressureFamiliarity with CRM systems and customer relationship management practicesBehaviouralExcellent communication and active listening skillsStrong persuasion and selling capabilitiesCustomer service-oriented mindsetStrong interpersonal and relationship management skillsSelf-motivated and target-driven attitudeOur Ideal MatchDiploma or relevant certification; bachelor’s degree is an advantage1–3 years of sales experience, preferably within retail or customer-facing environmentsExperience in the ceramics or building materials industry would be an advantageFluency in English is required; multilingual candidates are preferredWillingness to work flexible schedules based on business requirementsRAK Ceramics is an Equal Opportunity Employer.We do not discriminate on the basis of race, colour, religion, gender, nationality, disability, age, or marital status.