Retail Sales Coordinator – Home Appliances

Role ObjectiveKeep retail orders moving accurately from customer purchase order to delivery and after-sales follow-up. Support Sales and customers with timely stock information, clear updates and persistent follow-up until outstanding issues are closed.Main ResponsibilitiesCheck customer LPOs against quotations, prices, promotions, quantities, specifications and terms; resolve discrepancies, process ERP orders and retain approvals and documents.Support Sales with quotations and product information; track available, reserved, allocated and incoming stock, manage allocations and backorders, and flag shortages or excess stock.Coordinate daily preparation, loading and deliveries with Warehouse, Logistics and drivers; confirm special requirements and update customers and Sales on delays or incomplete deliveries.Respond to customer calls and emails; log installation requests, complaints and service cases, then follow schedules, repairs and completion with After-Sales and keep customers informed.Coordinate approved returns, exchanges, replacements and refunds; obtain supporting records, arrange movements with relevant teams and follow each transaction through to closure.Work with Accounts on invoices, payment and credit queries, claims and credit notes; resolve documentation issues affecting orders, deliveries or collections.Keep customer, dealer and transaction records current in ERP/CRM; correct stock and data errors, report sales and open operational cases in Excel, and escalate delays or recurring issues.Candidate Requirements2–4 years in sales coordination or retail customer support; appliances or electronics preferred.Hands-on ERP/CRM experience covering orders, stock allocation, customer records and returns.Strong Excel skills, including lookups, pivot tables and reconciliation of order and stock data.Understands LPOs, quotations, delivery documents, invoices, credit notes and approval procedures.Clear English communication and patient, persistent customer and cross-department follow-up.Key Success MeasuresOrders processed within agreed timelines, with minimal errors or rework.Accurate stock allocations, backorder tracking and timely delivery updates.Installation, complaint and return cases followed through within agreed timelines.Complete approvals and records; invoice and credit queries resolved promptly.Accurate daily, weekly and monthly reports; risks escalated early and repeat errors reduced.About MideaMidea Group is the world’s largest manufacturer of consumer appliances and major appliances. It offers household and commercial air conditioning appliances, refrigeration, laundry, and large cooking appliances, kitchen appliances, water appliances, vacuum appliances, small domestic appliances, and lighting.Midea offer one of the widest-ranging product portfolios, from mass-market products to premium goods. Midea also carry a diverse range of brands under Midea Group’s umbrella, including globally recognized household names like Midea, Toshiba, Teka, eureka, etc.Established in 1968, Midea (SZ:000333) is a publicly listed and ranked as a Forbes’ Global Fortune 500 company (#246). Midea offers one of the most comprehensive ranges in the home appliance industry. Midea is headquartered in Southern China but is a truly global company with over 150,000 employees and operations in more than 200 countries.What You'll be JoiningGet to know more: https://www.midea-group.com/