Retail Sales Executive

About the JobWho We AreWe help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world.RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia.With over 12,000 employees from 40+ nationalities, we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange.The RoleWe are looking for Retail Sales Executives to join our dynamic sales team. This role is responsible for achieving retail sales targets, assisting showroom customers in selecting suitable products, managing sales orders, and maintaining high standards of customer service and showroom presentation.The Retail Sales Executive will contribute to the company’s success by supporting the Showroom Manager, building and maintaining customer relationships, following up on orders and stock availability, and ensuring a smooth customer experience from product selection through delivery and after-sales follow-up.

Key Responsibilities

Customer Relationship Management: Welcome and assist showroom customers, understand their needs, recommend suitable products, and follow up after delivery to ensure satisfaction and resolve concerns.Sales Execution: Achieve assigned sales targets by providing attentive service, presenting suitable products, and converting customer enquiries into sales.Sales Order Management: Follow sales orders from creation through delivery, confirm selected items with customers, and clearly explain order terms and conditions in line with company policies.Payments & SAP Coordination: Coordinate with Finance to create new customer accounts in SAP, verify that customer payments are recorded before delivery, and follow up on outstanding order payments.Visual Merchandising: Maintain showroom displays, accurate product pricing, and display materials in line with company standards.Collaboration: Work closely with the Showroom Manager and internal teams to confirm stock availability, ensure smooth order processing, and coordinate timely delivery.What We Are Looking ForFunctional Competencies:Proven experience in retail or showroom sales, preferably within building materials, tiles and sanitaryware, or related industries.Strong understanding of customer service, product presentation, and showroom sales processes.Ability to manage sales orders, follow up on payments, and coordinate customer account requirements using SAP.Ability to understand customer needs, explain sales terms clearly, and resolve customer concerns effectively.Behavioral Competencies:Strong communication, active listening, and customer relationship-building skills.Effective problem-solving, adaptability, and ability to work under pressure.High level of integrity, discipline, initiative, and attention to detail.Team-oriented mindset with strong collaboration and time management skills.Our Ideal MatchHigh school diploma; a Bachelor’s degree in Business, Marketing, or a related field is a plus.3–6 years of retail or showroom sales experience in building materials or similar industries.Fluent in Arabic with advanced proficiency in English, both written and spoken.Flexibility to work shifts and follow assigned showroom schedules, including weekends.

Location: Riyadh.