Retail Sales Executive

SummarySells genuine and approved parts and accessories to retail customers, independent workshops and walk-in buyers at MAG parts counters and branches, meeting sales targets while providing accurate part identification, pricing and availability information.TasksIdentify potential parts customers such as independent workshops, fleet owners and walk-in buyers through referrals and repeat visits.Identify the correct parts using VIN and the electronic parts catalogue, and recommend genuine options that meet the customer's need.Record customer contacts, quotations and follow-ups in the CRM.Achieve monthly retail parts sales and margin targets.Check stock availability and coordinate replenishment or transfers with the warehouse.Handle basic complaints, returns and exchanges according to policy.Record and process special orders for non-stock parts, and track them to delivery.Coordinate with service and body & paint teams on internal parts requests.Prepare standard daily and monthly sales reports.Apply MAG pricing, discount and cash-handling rules.Develop own product and parts catalogue knowledge.EducationBachelor's degree or technical institute diploma.Experience2-4 years of parts sales experience, preferably in automotive.SkillCustomer-Focused ApproachInitiates Compelling Sales ConversationsAction PlanningBuilds RapportIn-Depth QuestioningManages Buyer IndifferenceQuestions StrategicallyUnderstands Customer NeedsUnderstands Issues/MotivationsVerbal CommunicationReview and ReportingCloses EffectivelyDiagnoses Needs with QuestionsEffectively Presents SolutionsNavigates Customer ChallengesNegotiates Strategically/TacticallyProspectingQualifyingStrengthens Customer ConnectionsSpreadsheet ExpertiseInventory ManagementCompetenciesBusiness Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.Customer Focus: Building strong customer relationships and delivering customer-centric solutions.Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.Platform Hashtag