Retail Sales Representative

Job PurposeWelcome guests into the world of Alain Ducasse Chocolat Paris with genuine warmth, product knowledge, and apassion for thoughtful gifting. Create memorable personal connections, support retail sales, and reflect “Setting trends, touching lives” in every interaction.

Key Responsibilities

Customer welcome & product knowledgeGreeting guests warmly, listening to their preferences and recommend chocolates and gifts suited to the occasion.Share the Alain Ducasse brand story, product characteristics and craftsmanship with confidence and accuracy.Build lasting guest relationships and handle queries courteously, referring complex matters to management.Sales & transactionsWork towards individual and team sales goals through natural recommendations and appropriate upselling.Introduce seasonal collections, limited editions, and gifting solutions.Process POS, cash, and card transactions accurately and follow cash-handling procedures.Presentation & stockPackage purchases beautifully to brand standards and check order accuracy.Maintain clean, attractive displays, correct labels, and impeccable boutique presentation.Support stock counts, replenishment, rotation and reporting of shortages or damage.Teamwork & eventsAssist with tastings, launches, retail events and preparation of corporate gifting orders as assigned.Share guest feedback and potential corporate enquiries with the manager.Follow food hygiene, safety, security, and company procedures and contribute to a welcoming team environment.Key Performance Indicators (KPI’s)Guest feedback and service standardsSales achievement and thoughtful upsellingTransaction and order accuracyMerchandising, stock discipline, and hygiene compliance

Qualifications

High school diploma or equivalent; hospitality or retail diploma an advantage, Customer Service, Sales Techniques, Food Safety, or Food Hygiene certifications.Years of Experience:Minimum 1–2 years of retail sales experience, ideally in luxury goods, chocolate, or gourmet food.Nature of Experience:Experience in customer service, product recommendations, upselling, POS transactions, cash handling, product presentation, and stock replenishment.Language Skills:Fluent English; Arabic an advantage.