Retail Specialist

Company Description CRM Technology Pty Ltd is a wholesale and retail computer store specializing in a wide range of IT products and services. The company offers computers, servers, laptops, replacement parts, repairs, and peripherals, as well as printers, toners, networking equipment, and CCTV solutions. Customers can also find gaming desktops and laptops, refurbished devices, power solutions such as inverters and UPS, and a variety of computer and cellular accessories. CRM Technology Pty Ltd provides software products including operating systems, office suites, antivirus and internet security, along with audio, TV, and home entertainment equipment, creating a comprehensive technology destination for individuals and businesses.Role Description The Retail Specialist is a full-time, on-site role based in Durban. This role is responsible for assisting customers on the sales floor, identifying their needs, and recommending suitable products and solutions across computers, accessories, networking, and related technology. Day-to-day tasks include managing product displays, maintaining stock levels, processing sales and returns, and ensuring the store is clean, organized, and visually appealing. The Retail Specialist will handle customer inquiries in person and by phone, provide basic product setup guidance, and coordinate with the technical team for repairs and support services. The role also includes staying up to date with new products, promotions, and pricing to deliver accurate information and a positive in-store experience.Qualifications Candidates should possess strong Retail Sales skills, with the ability to meet sales targets and upsell or cross-sell products effectively.Candidates should possess solid Product Knowledge across computers, accessories, networking, and related technology, and be willing to learn about new offerings.Candidates should possess a commitment to Customer Satisfaction, including handling concerns promptly and following up to ensure positive outcomes.Candidates should possess clear and professional Communication skills for engaging with customers, team members, and suppliers.Candidates should possess high-quality Customer Service skills, including patience, active listening, and a friendly, solutions-focused approach.Additional beneficial qualifications include prior experience in IT or electronics retail, basic technical troubleshooting skills, proficiency with point-of-sale systems, and a high school diploma or equivalent.Ability to stand for extended periods, handle stock, work flexible retail hours (including weekends), and collaborate effectively in a team environment.