Retail Store Manager

Store Manager / Assistant Store ManagerClutch Cafe – LondonFull-timeAbout Clutch CafeClutch Cafe is an independent menswear store in London, specialising in high-quality Japanese, American and European clothing with a strong focus on craftsmanship, heritage and timeless design.We are looking for an experienced and motivated Store Manager / Assistant Store Manager to join our team and play an important role in the day-to-day running and continued development of the store.This is a hands-on position. We are looking for someone who enjoys working directly with customers and the team, while also taking responsibility for the organisation and performance of the store.The RoleYou will help manage the daily operation of Clutch Cafe, ensuring that the store runs smoothly and that customers receive the level of service expected from us.Depending on experience, you will work closely with the owner and management team while taking increasing responsibility for the store.Key ResponsibilitiesManage the day-to-day running of the storeLead, support and motivate the retail teamMaintain a high standard of customer serviceBuild strong relationships with regular and international customersEnsure staff are knowledgeable about products, brands and their storiesOrganise staff duties, daily priorities and shop-floor coverageSupport staff training and developmentMonitor individual and store sales performanceHelp the team achieve sales targets without creating a high-pressure sales environmentMaintain excellent visual merchandising and store presentationEnsure new deliveries are processed and presented efficientlyMonitor stock levels and communicate stock requirementsWork closely with the buying, e-commerce and administrative teamsHandle customer enquiries, returns and occasional complaints professionallySupport events, launches, collaborations and other Clutch Cafe activitiesHelp improve store procedures and overall efficiencyTake responsibility for opening and closing procedures when requiredAbout YouWe are looking for someone who is mature, organised and comfortable taking responsibility.You should enjoy working with people and understand that excellent retail is about more than simply selling products — it is about creating relationships and giving customers a reason to return.Ideally, you will have:Previous experience in premium fashion, independent retail or a similar environmentPrevious supervisory, Assistant Manager or Store Manager experienceStrong communication and people-management skillsA natural and confident approach to customer serviceGood organisational skills and attention to detailCommercial awareness and an understanding of retail salesThe ability to lead by exampleThe confidence to make day-to-day decisions independentlyAn interest in clothing, design, craftsmanship and product historyGood spoken and written EnglishKnowledge of Japanese and American casual clothing is an advantage, but not essential. We are more interested in finding someone with the right attitude, character and willingness to learn.Japanese language ability would also be useful but is not required.The Person We Are Looking ForClutch Cafe has a relatively small team, so personality and attitude are extremely important.We are looking for someone who is:Responsible — someone we can trust with the store and the team.Proactive — someone who sees what needs to be done rather than waiting to be asked.People-focused — someone who can manage different personalities and create a positive working environment.Commercially minded — someone who understands that great service and strong sales should work together.Genuinely interested in the product — you do not need to know every brand when you start, but you should want to learn.Hands-on — this is not an office-based management position. You will be on the shop floor, talking to customers, supporting staff and helping wherever necessary.Additional ExperienceExperience in PR, press, communications, events or brand marketing would be highly desirable, but is not essential.We are particularly interested in candidates who may be able to contribute beyond the day-to-day running of the store, including:Building and maintaining relationships with press, stylists, creatives and industry contactsSupporting PR and press enquiriesHelping organise store events, launches and collaborationsIdentifying opportunities to increase awareness of Clutch CafeSupporting social media, content and wider brand communicationRepresenting Clutch Cafe professionally within the fashion and creative communityWhat We OfferCompetitive salary based on experienceFull-time positionStaff discountProduct and brand trainingOpportunity to work with some of the world's leading independent and heritage clothing brandsA friendly, international working environmentThe opportunity to take on greater responsibility as Clutch Cafe continues to developFor the right person, we see this as a long-term position with the opportunity to become an important part of the management of Clutch Cafe.