Retail Trainer - Hong Kong

About the company:Our client is one of the world's largest and most influential players in the eyewear industry, managing a portfolio of globally renowned luxury, premium, and lifestyle brands. With a strong retail and wholesale network, the company is known for its commitment to innovation, customer experience, and people development. This role offers the opportunity to work within a highly international environment, collaborating with regional and global stakeholders while shaping training strategies for the Hong Kong and Macau markets.About the role: This is a hands-on individual contributor role responsible for the full training lifecycle, including training needs analysis, content localization, curriculum development, facilitation, coaching, and performance improvement. The successful candidate will play a key role in elevating customer experience standards and strengthening frontline retail capabilities as the business continues to expand in the market.Key responsibilities: Adapt global training materials to suit the Hong Kong retail environment and local customer expectations.Develop engaging training content covering product knowledge, sales excellence, customer service, and retail operations.Create localized learning tools, facilitator guides, role-play exercises, and coaching materials.Deliver classroom, workshop, and on-the-job training for retail teams and store management.Facilitate new product launches, sales capability programs, and customer experience initiatives.Collaborate closely with Retail Operations, Store Management, and Regional Training teams.Identify performance gaps and recommend learning solutions to improve business outcomes.Monitor training effectiveness through observations, feedback, and performance metrics.Promote a customer-centric service culture and drive continuous improvement across the retail network.Key requirements:Minimum 3 years of retail training experience within a consumer-facing retail environment.Proven track record in both training delivery and training content development.Experience supporting frontline retail teams in luxury, fashion, beauty, lifestyle, premium retail, or similar sectors is highly preferred.Hands-on experience facilitating training programs independently from design through execution.Strong knowledge of local consumer behavior and service culture.The ability to transform global concepts into locally relevant learning experiences.Excellent storytelling and presentation skills.A passion for developing people and enhancing customer experiences.A commercial mindset with the ability to connect training initiatives to business performance.What's on offer: Competitive monthly salary of HKD 30,000-35,000.International and collaborative working environment.Opportunity to work with regional and global stakeholders.Significant ownership over training strategy, content localization, and capability development initiatives.