Retail Training Manager

As the Retail Training Manager, you will define the training needs of the retail teams for SEAO region based on business needs, design, implement and deliver store training interventions to elevate the skills, knowledge and competencies of our store teams. You will partner with retail teams to increase business performance, client satisfaction and ensure excellent service quality standards across SEAO region.

Job Description

Define yearly training roadmap for SEAO region, in line with HQ guidelines & strategic priorities, building a long-term vision for team growth & developmentDesign, develop and deliver effective in-person and virtual training programs relating to brand knowledge, collections and selling ceremonyDeliver training programs with local adaptation to support the needs of the retail teams, not limited to new store openings, product knowledge, CRM, selling skills training, local & regional workshops.Conduct induction with new joiners and work with Store Managers to ensure smooth onboarding journeyPrepare and localise training materials necessary for the respective training programsConduct follow-ups post training with participants to ensure effectiveness of the program and reinforce the application of skills learnt in training activitiesConduct in-store coaching to Retail team to ensure high standards of client service and knowledge to support them to meet their objectivesIdentify training needs of the local markets and implement training interventions to support retail teams to achieve their business goalsPropose, plan and manage annual training budget and monitor its expensesWork closely with Central for the implementation of global training initiatives & programsSelect and manage external training suppliers to carry out defined training programs where necessaryPlan and implement projects to support retail learning e.g. retail recognition programs, store teambuilding, etc.

Job Requirements

Bachelor’s Degree or aboveMin. 8 years’ training experience in retail or fashion industry, preferably in luxuryExperience in facilitating both technical and soft skill trainingCandidates who are Certified Trainers will be advantageousCompetencies: Passion to develop, motivate and help others achieve performance goalsStrong business acumen with field coaching experience in luxury retail industryGood understanding of retail and strong client service mindsetEnergetic and pays attention to detailsExcellent planning, presentation and communication skills