Retention Specialist

Company DescriptionTcore is a leading CFD trading company based in Dubai, United Arab Emirates. We are committed to delivering exceptional client experiences through innovation, professionalism, and outstanding customer service. As our business continues to grow globally, we are looking for motivated and customer-focused professionals to join our dynamic team.Position OverviewWe are looking for enthusiastic Retention Specialists to join our team in Dubai Internet City. In this role, you will build strong relationships with existing clients, understand their trading needs, and provide excellent support to enhance customer satisfaction and long-term retention.Whether you have previous experience or are looking to start your career, we provide **one week of fully paid professional training** to help you succeed.Languages RequiredWe are currently hiring for:🇹🇭 Thai🇻🇳 Vietnamese🇮🇳 Hindi🇵🇭 Tagalog (Filipino)🇮🇩 Indonesian🇲🇾 Malay Key Responsibilities Build and maintain strong relationships with existing clients. Contact clients through phone calls, email, WhatsApp, and other communication channels. Understand clients' needs and provide suitable solutions.Encourage client engagement and maintain long-term relationships. Assist clients with account-related inquiries and platform guidance. Follow up with inactive clients and support retention initiatives. Maintain accurate customer records in the CRM system.Work closely with the Sales, Customer Support, and Operations teams.Achieve individual and team performance targets.Deliver professional and high-quality customer service at all times.RequirementsFluency in English and one of the required languages.Excellent communication and interpersonal skills.Strong negotiation and relationship-building abilities.Positive attitude with a willingness to learn.Customer-focused and target-driven mindset.Previous experience in Customer Service, Sales, Retention, Forex, CFD, or Financial Services is an advantage but not required.Freshers are welcome to apply as full training will be provided.What We OfferCompetitive Basic Salary (AED)Attractive USD-Based Commission StructureOne Week of Fully Paid Professional TrainingCareer Growth and Development OpportunitiesHealth Insurance and Employee Benefits Professional, Multicultural Working Environment Monday to Friday Schedule (Weekends Off)Location: Dubai Internet City, Dubai, UAE Internet CityEmployment Type: Full-Time (On-site)Working Days: Monday to FridayApply NowIf you're passionate about building relationships and growing your career with an international company, we'd love to hear from you.Send your CV to: zoya.s@tcoreteam.com