Revenue Assurance Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you are looking for , webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.Role OverviewEnsure the accuracy, completeness, and timely reconciliation of revenue across webook.com's platforms and payment channels. The Revenue Assurance Manager will oversee revenue controls,investigate discrepancies, monitor settlements, and work with Finance, Operations, Commercial,and Technology teams to prevent revenue leakage and improve reporting.Key ResponsibilitiesRevenue Assurance and ControlsOversee the revenue assurance process from platform transactions and billing through to collection, settlement, and accounting Verify that fees, commissions, discounts, and other charges are accurately applied in line with approved contracts and commercial termsIdentify missing, duplicate, or incorrectly recorded transactions, investigate root causes, and coordinate corrective actions Establish and maintain documented controls, reconciliation procedures, and escalation processesReconciliations and SettlementsReconcile platform transaction records with payment gateway reports, bank receipts, and general ledger balances Monitor settlements from payment providers, investigate delays and deductions, and follow up on outstanding amountsReview refunds, cancellations, and chargebacks to ensure accurate processing and accountingValidate organiser and partner settlement calculations against contractual terms and supporting transaction recordsMaintain an ageing analysis of unreconciled items and ensure timely resolutionRevenue Accounting and ReportingCoordinate with the accounting team to ensure revenue is recorded in accordance with approved accounting policies and applicable standardsSupport month-end closing through reconciliations, supporting schedules, and proposed adjustmentsPrepare reports on revenue discrepancies, outstanding settlements, payment processing fees,and amounts recoveredAnalyze revenue movements and highlight unusual trends or control exceptions to the Finance DirectorProvide supporting documentation for internal and external auditsSystems and Process ImprovementWork with Technology and Data teams to improve transaction data quality and consistency across platforms and the ERPDevelop automated reconciliations and exception reports to reduce manual work and improve accuracyReview new payment channels, products, and commercial arrangements to ensure appropriate revenue controls are in place before launchCoordinate corrective actions across departments and monitor recurring issues through to resolutionRequirementsBachelor's degree in Accounting, Finance, or a related disciplineAt least 8 years of relevant experience in accounting, revenue operations, reconciliations, or financial control, including supervisory responsibilitiesExperience in payment services, fintech, e-commerce, ticketing, or another high-volume transaction environment is preferredPractical experience in revenue accounting, payment settlements, accounts receivable, and month-end closingStrong understanding of internal controls and reconciliation processesProfessional qualifications such as CPA, ACCA, or CMA are an advantageRequired SkillsAdvanced Excel skills and experience working with ERP systemsStrong analytical skills and the ability to investigate large volumes of transaction dataHigh attention to detail and effective problem-solving skillsAbility to coordinate across teams and resolve issues within agreed deadlinesClear communication and reporting skillsExperience with Odoo, Power BI, or automated reconciliation tools is an advantage