Revenue Operations Manager

🌍 Join Triptease — Where Travel Tech Meets Impact At Triptease, we're building technology that helps hotels thrive in a digital world dominated by Online Travel Agents. Our products empower hotels to increase direct bookings, regain profitability, and build closer relationships with their guests.Already helping generate over £1 billion in direct revenue annually, we're scaling fast across 100+ countries with offices in London, New York, Barcelona, and Singapore. It's a fantastic time to join us as we grow our impact and expand our engineering teams.We're a team that values authenticity, ownership, inclusion, and delivering meaningful work — together.🚀 About The RoleWe're looking for a Revenue Operations Manager to help Triptease scale its commercial engine in a high-growth, fast-paced and ambitious environment.Reporting to the Head of RevOps & Enablement, you'll act as a trusted business partner to the Chief Growth Officer (CGO) and revenue leaders, contributing to Growth Leadership Team (GLT) discussions and providing insights to the Senior Management Team (SMT). You'll connect strategy with execution, aligning Marketing, Sales, Partnerships, Customer Success and Enablement around shared priorities and clear accountability.This is a broad, hands-on individual contributor role. You'll own Growth reporting, analytics, performance analysis and budgeting, alongside sales bookings recognition and commission processing. Working closely with colleagues across RevOps, Enablement and the wider Growth team, you'll also lead core Sales Operations, including pricing, deal desk and commercial processes, and coordinate contract and terms and conditions redlines.You'll inherit an established technology stack and operating model. Your first priority will be to maintain reliable delivery, understand what works and build trust. From there, you'll recommend and implement pragmatic, evidence-based improvements, including no-code automation and AI-assisted workflows.🧩 What You'll DoSupport the Head of RevOps & Enablement in running and evolving the function, acting as a trusted operational partner and taking ownership of high-impact priorities through to reliable deliveryPartner with the CGO and revenue leaders to turn company goals into Growth plans, operating rhythms and measurable outcomesBring clear analysis, recommendations and constructive challenge to GLT and SMT discussionsAlign Marketing, Sales, Partnerships, Customer Success and Sales Enablement around shared goals, ownership and effective handoffsOwn Growth reporting, analytics and performance reviews, providing a trusted view of the revenue funnel and translating insight into actionOwn sales bookings recognition and reporting, maintaining clear definitions, processes and controls to ensure data integrity and accuracyOwn commission calculation and processing for the Sales and broader Growth teams, ensuring outcomes are accurate, timely and clearly communicatedOwn forecasting and pipeline governance, including standards and review cadences, so leaders have an accurate view of risk and expected performanceEstablish shared definitions, ownership and data-quality standards so Salesforce remains a trusted source of truthPartner with Finance and functional leaders on revenue planning, including budgeting, capacity, territories, quotas, targets and incentive designLead core Sales Operations, including process design, pricing governance, approvals and deal desk managementCoordinate contract and terms and conditions redlines, maintaining version control, managing approvals, identifying material risks and escalating them to management when requiredOwn the existing revenue technology stack and operating processes, maintaining business continuity while managing tooling costs, vendors, adoption and return on investment, and delivering prioritised improvements over timeUse modern revenue tools, no-code automation and AI-assisted workflows to remove manual work, improve decisions and scale reliable processesCurrent GTM / AI StackHubSpot (Marketing), Salesforce (CRM), Clay, Gong, LinkedIn Sales Navigator, PandaDoc, Slack, Claude, ChatGPT, Gemini, Vercel, Railway, n8n, Make.com, Zapier and Gumloop.Requirements✅ What we're looking forAt least five years of experience in Sales Operations, Revenue Operations or a related commercial operations role within a SaaS or software businessA track record of thriving in a high-growth startup or scale-up, balancing pace and ambition with sound judgement and reliable executionHands-on Salesforce administration experience, with the ability to manage and improve the CRM independentlyStrong knowledge of pricing, sales processes, deal desk and commercial workflowsExperience coordinating contract and terms and conditions redlines, with the judgement to handle routine commercial changes, identify material risks and escalate them to management when requiredDemonstrated experience across a modern revenue technology stack, with a clear understanding of which tools to use, and when, to improve efficiency and outcomesStrong no-code automation skills and a track record of connecting systems and simplifying workflowsStrong analytical and commercial skills, including ownership of executive reporting, performance analysis, planning and budgetingStrong self-management and stakeholder-management skills, with the ability to set direction, create clarity and remain close to deliveryA strong track record of orchestrating complex cross-functional initiatives, influencing senior stakeholders and aligning teams with different priorities, often without direct authorityA pragmatic approach to change: able to inherit an established operation, maintain continuity and improve it progressively based on evidence and business needs⭐ Nice to haveDemonstrated success applying AI to commercial operations, moving beyond experimentation to embed AI-assisted workflows and drive adoptionExperience working with APIs and MCPs, using AI harnesses and applying AI-assisted software engineering tools such as Claude Code or CodexBenefitsThis is a hybrid role, with a minimum of two days per week expected in our beautiful London Bridge office.What we offer:Our start-up culture means everyone's contribution really matters. It's an inclusive, outcome-orientated and fun place to work.25 days' annual leave plus UK bank holidays, increasing to 26 days after one year and 27 days after two years£50 monthly wellbeing allowance for options such as gym memberships, massages and subscriptionsPrivate medical insurance and a health cash planSalary-exchange pension with a minimum 5% employee contribution and 4% employer contributionEnhanced parental and life-event leaveHybrid working and flexibility with childcareWorking-abroad opportunitiesAnnual learning and development budgetPaid volunteering day and sabbatical opportunitiesEmployee Assistance ProgrammeCycle-to-work, tech and eye-care schemesEmployee referral rewards and company equityRegular team socials, office snacks and weekly yogaNo external agency support required for this role.