Revenue Operations Manager

Revenue Operations Manager | HubSpot, Renewal Pipeline & Commercial Reporting | Fast-Growth Tech PlatformLocation: London, hybrid (2-3 days a week in the office, 3-4 days during the initial probation period)Our client is an event-tech payments business serving the live events industry, think festivals, stadiums, arenas, hospitality etc. What started a few years ago as a lean, single-product setup has scaled fast, and the systems and headcount around it are having to catch up.They're hiring their first ever Revenue Operations Manager, a role that's existed as bits of finance and sales admin until now and is finally getting a seat of its own.You'll sit inside the sales team and work closely with Customer Success, but this isn't an account management role. The company has been clear that they want someone analytical first, someone who can hold their own on pricing and contract terms rather than just running good conversations.You'll own the renewal pipeline, structure the commercials behind every upsell and renewal, and build the reporting that gives leadership visibility on account health before it becomes a problem.Non-NegotiablesCRM experience: HubSpot idealCommercial acumen: comfortable structuring pricing, rates and contract termsBackground in revenue operations, sales operations, or a commercial / customer-success-adjacent roleAnalytical mindsetAttention to detailWhat You'll Work WithHubSpotRenewal and upsell commercialsOrder forms and their automationRenewal, upsell and NPS reportingNice to HavesPOS, payments, SaaS or events / hospitality tech experienceFinance or data-analytical backgroundTrack record of turning manual admin into automated, repeatable processWhy Join / ProjectsYou'll be the first person in this seat, which means you're shaping how it works rather than inheriting someone else's system. You'll know the full commercial strategy and rate card, and you'll be pulled into client conversations whenever the discussion turns to pricing, even though you won't be carrying accounts of your own.The reporting layer is yours to build from scratch: renewal and upsell dashboards per CSM, and the data packs that keep leadership ahead of renewals rather than reacting to them at the last minute.Revenue Operations Manager | HubSpot, Renewal Pipeline & Commercial Reporting | Fast-Growing Tech Platform