Room Attendant

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.Job Description

• General cleaning of the room:
• Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen
• Remove all trash and traces of personal belongings of guest on departure from room
• Replace all bathroom amenities
• Fulfill additional guests requests ( extra bed, extra amenities or loaned items)
• Provide customer service as per the standards of the Constance group.
• Liaise with Housekeeping staffs to ensure that incoming guest’s requirements are met.
• Deal with all guests’ queries and complaints swiftly and efficiently.
• Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc…).
• Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc…
• Manage stock of pantry and trolley.
• Adhere to the dress, appearance and conduct codes established by the hotel.
• Monitor the progress of trainees to keep the training Housekeeper informed.
• Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Maintain at all times Health and Safety practices:
• Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle
• Use the correct materials and equipment (EX: sprayers)
• Promote Energy efficiency & Environment, and identify improvement to support the Green Globe Policy.
• Report anything that may be considered a Health & Safety hazard.
• Report all accidents, however minor.
• Report anything or anyone suspicious to the Duty Manager immediately.
• Signing in and out for keys (cards).
• Returning all keys after work.
• Returning worksheet to office. QualificationsQualification:
• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.Experience:
• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience using industrial cleaning equipment and products is a plus.Technical skills:
• Excellent organization skills.
• Superb customer service to our guests.
• Able to resolve guest complaints and queries promptly and in a polite manner.
• Must be detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.
• Time management Additional InformationWORK WITH CONSTANCE🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.🌿 Be part of a company that values people, innovation, and excellence.