Room Service Order Taker

POSITION PURPOSETo assist in the service of a quality food & beverage product to customers. To assist in the development of food & beverage products and services. To answer guest requests and resolve guest problems.ESSENTIAL FUNCTIONSTo project a pleasant and positive professional image to all guests at all timesManage cultural needs and expectations of guestsUpselling and identification of additional revenue opportunitiesMaintain and adhere to billing policies and proceduresPunctual attendance to each shiftMaintain positive teamwork spirit at all timesAccurate and timely delivery of orders to guestsAssist Assistant Venue Managers in training new team membersAssistance in overcoming logistic issues in serving a timely food/beverage product in acceptable quantity, presentation and consistency Completion of Progress Training & participation in Progress related activitiesSupport of Departmental objectivesEnsure wastage is kept to a minimumSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.Must be able to speak, read, write and understand the primary language(s) used in the workplace;Must be able to read and write to facilitate the communication process;Requires good communication skills, both verbal and written;Ability to dialogue informally and effectively with all co-workers, in one-on-one or small group settings, through clear articulation of ideas and active listening;Basic knowledge of hotel food and beverage operations;Basic knowledge of food and alcoholic beverages;Basic computational ability;Be aware of Health, Safety & Fire regulations and that they too abide by their termsMaintain high standards of personal hygiene at all times Demonstrate proper and safe usage of all equipmentEnsure that full uniform is worn at all timesCare in service to avoid accidentsMaintain a clean and tidy work areaQUALIFICATION STANDARDSWe do expect that you do have the experiences/ behaviors below. You:Totally embrace the philosophy of guest and customer service and owns the guests; Identify yourself with the hotel’s brand and operating philosophy;Possess a warm and friendly demeanor;Strive to achieve satisfaction and delight of our customers;Detail oriented;Thrive on pride of work and its product;Play as a team to achieve common goals; Demonstrate self-confidence, energy and enthusiasm;Have a strong ability to learn skills, retain and demonstrate learning; Uphold ethical business practices. EDUCATIONHigh school degree required.PSYCHICAL CONDITION REQUIRED FOR YOUR ROLEThis job often requires sitting behind a computer for extended periods of time;This job often requires standing or walking for extended periods of time;This job often requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity;This job often requires to:Be able to lift up to 5.5kg on a regular and continuing basis; Be able to lift trays of food or food items weighing up to 11kg frequently; Be able to push and pull carts and equipment weighing up to 90kg. Occasionally.Be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. This job requires operating computers and computerized equipment.EMPLOYMENT CONDITIONSThis job may require you to work on holidays and/ or weekends;This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;This job often requires extended hours beyond a typical work week;This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.This job requires a well-paced ability to maneuver between functions occurring simultaneously.