Rooms Division Manager | Luxury Hotel Operations

Rooms Division Manager | Luxury Hotel OperationsOur client, a luxury hotel, is seeking an experienced Rooms Division Manager to lead Front Office, Guest Services, and Housekeeping operations.This leadership role is responsible for rooms operations, guest experience, team development, workforce management, and operational performance. The position works across departments to maintain high service standards while supporting occupancy and revenue objectives.主な業務内容Front Office / Housekeeping / Guest Servicesの日常Operations統括VIP Arrival / Special Request / Guest Complaintへの対応Department Manager・Team MemberのLeadership / DevelopmentGuest Satisfactionのモニタリング・Service ImprovementStaffing / Scheduling / Productivity / Labour Costの管理Service Standard / Safety / Hotel Policyの遵守Rooms Divisionと他部門間のCoordinationBudget / Expense / Operational Performanceの管理Occupancy / Revenue目標を支えるOperations Management応募要件Rooms DivisionまたはFront Office Managementで5年以上の経験Luxury Hotel Operations Management経験Hotel PMS / Operational Systemの使用経験VIP / International Guest対応経験Strong Leadership / Team Development SkillsBudget / Labour Cost Management経験International EnvironmentでのEnglish Communication SkillsLuxury Guest Service / Quality Assuranceに関する知識Revenue Management / Occupancy Optimizationに関する知識Cross-Departmental Coordination SkillStaff Scheduling / Productivity Monitoring Toolの使用経験Conflict Resolution / Guest Complaint ManagementスキルHotel Safety / Compliance Standardに関する知識