RPA L1 Support Lead

Inclusion without ExceptionTata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. Required skill set"Role SummarySeeking an experienced RPA L1 Support Lead to manage Level 1 production support for enterprise automation platforms. The role is responsible for bot monitoring, incident management, SLA compliance, operational governance, stakeholder communication, and coordination with L2/L3 teams to ensure uninterrupted automation services.

Key Responsibilities

Lead L1 support operations for RPA platforms and monitor bot executions, schedules, queues, and workloads.Investigate, triage, and resolve bot failures, incidents, and operational issues.Execute bot restarts, reruns, and recovery activities as per established procedures.Manage incidents, service requests, and escalations while ensuring SLA adherence.Coordinate with L2, L3, Infrastructure, and Application Support teams for issue resolution.Track platform availability, operational performance, KPIs, and support metrics.Provide incident updates, stakeholder communications, and operational reporting.Lead and mentor L1 support analysts, including shift management and knowledge transfer activities.Maintain support documentation, SOPs, runbooks, and knowledge base articles.Support audit, compliance, governance, and continuous improvement initiatives.Mandatory Skills:UiPath Production SupportRPA Monitoring & OperationsIncident & Problem ManagementService Management & SLA GovernanceRoot Cause AnalysisOperational ReportingStakeholder ManagementTeam LeadershipKey Competencies:RPA Production SupportService Delivery ManagementIncident & Escalation ManagementOperational ExcellenceProblem Solving & TroubleshootingCommunication & Stakeholder ManagementTeam Leadership & Collaboration""Salary Range - CA$ 100,000 - CA$ 120,000 Per Year"Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.