Sales Account Manager

We are seeking an Sales Account Manager to join our supportive sales team. This role will suit someone who is highly motivated and well-organized with excellent written and verbal communication skills and attention to detail. You will have a positive attitude, be a strong team player with a desire to learn and work hard and be able to adapt to a changing environment while working accurately to meet deadlines.Responsibilities:Account RetentionEnsuring business retention of existing cross border accounts and further penetrationMonitoring and analyzing key accounts shipping trends/volume and revenue sustainabilityProviding consistent updates to management on areas of improvement for sales performanceProactive negotiation with clients on contractual rates to ensure business retentionMaintain positive relationships with existing merchants as the main touchpoint and attend to their needs Provide solutions and resolve issues professionally and promptlyAccount DevelopmentSource for new opportunities and cross-selling of product mix Import & ExportTo handle all incoming domestic and international delivery leadsWork on Domestic and International inbound and outbound leads diligentlyUncovering new areas of business opportunities and having a sustainable pipeline strength of 20% vs planProvide weekly updates on pipeline strength and progress of potential opportunitiesReporting of weekly activities with clients (visits/calls & meetings)Having a good collaboration with internal business units- stakeholders to deal with clients’ issues/challenges and concerns appropriatelyAccountability to deliver ad-hoc projects/tasks that have been assignedRequirementsMinimum 2 years of working experience in an Account Manager role. Relevant experience in ecommerce logistics and cross-border ecommerce is an added advantageMinimum Bachelor's Degree in Logistics and Supply Chain Management or other relevant fieldsStrong communication and interpersonal skills to build relationships with internal and external stakeholdersExcellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageousA self-motivated, result-oriented individual, passionate about sourcing new businessExcellent listening, negotiation and presentation abilities with strong verbal and written communication skillsProactive, resourceful with the ability to work well independently or in groupsStrong networker & relationship builder and highly goal-driven and work well in fast-paced environment