Sales Administrator - (MSP, Xero, Halo PSA, ConnectWise Manage )

About The RoleWe are seeking a highly organised and proactive Sales Administrator to support Sales, Operations, Customer Success, Procurement, and Finance teams within a fast-paced Managed Services Provider (MSP) environment.You will play a key role in coordinating the administrative and operational activities that support the end-to-end sales process, including quotations, procurement, renewals, CRM and PSA administration, customer orders, and billing support. Working closely with Account Managers, customers, vendors, finance, and service delivery teams, you will help ensure opportunities and customer requests are processed accurately and efficiently.This role is well suited to someone with previous MSP or IT services experience who is confident working across multiple systems, managing competing priorities, and maintaining a high level of attention to detail.About The ClientYou will be working with an established technology and managed services partner that supports customers through a range of IT, cloud, hardware, software, and managed service solutions. The organisation operates in a customer-focused environment where strong internal coordination, operational accuracy, and responsive service are essential to delivering positive customer outcomes.Ideal ProfileExperience & Industry Knowledge2+ years of experience in Sales Administration, Sales Support, Sales Operations, or a similar rolePrevious experience within an MSP, IT services, telecommunications, or technology environmentGood understanding of sales administration and operational workflowsExperience supporting Account Managers, Business Development Managers, or customer-facing sales teamsUnderstanding of recurring revenue models and managed services agreementsSystems & Technical SkillsHands-on experience with Halo PSA, ConnectWise Manage, and XeroExperience maintaining CRM systems, sales pipelines, contracts, customer records, and subscriptionsFamiliarity with CRM platforms such as Salesforce or HubSpot is advantageousUnderstanding of Microsoft licensing, cloud solutions, and IT hardware or software procurement is desirableCore CompetenciesStrong organisational and time-management skillsExcellent written and verbal communicationHigh attention to detail and accuracyStrong customer service and stakeholder management skillsAbility to manage multiple priorities and coordinate activities across different teamsA proactive and process-focused approach to sales administrationResponsibilitiesSales AdministrationSupport Account Managers throughout the sales lifecyclePrepare, review, and issue customer quotations and proposalsCreate and maintain opportunities within CRM and PSA platformsKeep customer records, contracts, and sales documentation accurate and up to dateMonitor sales opportunities and ensure relevant information is maintained correctlyFollow up on outstanding quotations and customer requestsSupport contract renewals and recurring service agreementsProcurement & Vendor CoordinationRaise and process purchase orders accuratelyObtain supplier pricing, product information, and licensing detailsCoordinate hardware, software, and licensing ordersLiaise with distributors and vendors to obtain order updates and resolve issuesTrack procurement activities through to completionPSA & CRM AdministrationMaintain accurate records within Halo PSA, ConnectWise Manage, or equivalent platformsUpdate opportunities, projects, contracts, subscriptions, and customer informationGenerate reports relating to sales activity, renewals, and pipeline performanceIdentify opportunities to improve sales administration processes and workflowsInvoicing & Billing SupportGenerate customer invoices using XeroValidate billing information and ensure invoices are accurateReconcile supplier invoices against purchase orders and customer sales ordersAssist with recurring billing and subscription renewalsProvide administrative support to Sales and Finance teams on billing-related activitiesCustomer & Stakeholder CommunicationAct as a key point of contact for customer enquiries relating to quotes, orders, renewals, and procurementProvide timely and professional updates to customers and internal stakeholdersCoordinate communication between customers, vendors, Account Managers, Finance, and service delivery teamsHelp maintain a positive customer experience through accurate and responsive communicationHow we take care of our team💰 Get paid in Australian Dollars🏥 Medical insurance from day one for you + spouse (or parents if unmarried)🩺 Generous OPD coverage from doctor visits to all your medical needs🏡 Home office setup allowance to build your ideal workspace🌐 Internet allowance to keep you connected💪 Gym & wellness allowance to stay fit and balanced🎉 Work hard, play hard – regular team events & engagement activities🧠 Diji Assist – Mental health & counseling support when you need it📚 We invest in you – reimbursement for industry certifications🗣️ Open-door culture – your ideas and feedback always matter🌍 Flexible work – home or office, wherever you do your best work🏆 Rewards & recognition that actually recognize you🥳 Great christmas & financial year-end parties to unwind with your loved onesBy applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.