Sales Advisor

Role Overview: The Sales Advisor is responsible for driving used vehicle sales at CARIVA by guiding customers through the buying journey — from vehicle assessment and recommendation through to negotiation, financing coordination, and after-sale follow-up. The role requires a self-driven, customer-focused individual who can build trust quickly, close deals effectively, and contribute to the dealership's marketing and inventory efforts.

Key Responsibilities

Sales & Customer EngagementEngage potential buyers in person, by phone, and online, actively listening to understand their budget, needs, and preferences to recommend the most suitable vehicles from inventoryDeliver confident, well-structured sales pitches that highlight each vehicle's value proposition and address customer objectionsNegotiate pricing, trade-in values, and financing/payment options with customers, balancing flexibility with the dealership's profit margin targetsGuide customers through the entire buying journey — from inquiry and test drive to final paperwork — ensuring a smooth, positive experience that builds trust and encourages referralsVehicle Assessment & Inventory ManagementConduct thorough, hands-on assessments of used vehicles, inspecting condition, mileage, and service history to accurately determine value and ensure transparency with customersMaintain an accurate, well-organized inventory record, regularly updating availability, condition, and pricing status for internal tracking and customer inquiriesMarketing & Market AwarenessSupport marketing initiatives by promoting vehicle listings on social media and online platforms, and participating in local events to help generate leadsMonitor market trends, competitor pricing, and promotional activity to help position CARIVA’S inventory and offers competitivelyTransaction & DocumentationCoordinate with the finance team to facilitate smooth transaction processing, ensuring all sales documentation and paperwork are completed accurately and on timeCustomer Retention & Relationship ManagementConduct structured post-sale follow-ups to gather feedback, resolve concerns, and nurture long-term customer relationships that support repeat business and referralsTools & EfficiencyApply basic AI tools (e.g. for vehicle research, marketing content, or customer follow-up messaging) to work more efficiently and stay responsive to leadsSkills and Qualifications:Bachelor's degree in Business, Marketing, or Automotive-related fieldMinimum 2 years of experience in used automobile sales, preferably in a used car showroom environmentProven track record of achieving and exceeding sales targetsStrong knowledge of automotive industry standards, vehicle specifications, and market trendsFluency in English required; spoken proficiency in Malayalam and Hindi requiredExcellent communication and interpersonal skills, with the ability to build trust and rapportGo-getter attitude with a competitive, results-oriented mindset; able to work independently and within a teamStrong negotiation skills with a resourceful, scrappy approach to overcoming sales obstaclesBasic working knowledge of AI tools for everyday sales/admin tasksProficiency in CRM software for managing leads and customer informationValid UAE driver's license required