Sales & Office Support Coordinator

About PRGPRG is a Canadian multi-line promotional products sales agency representing proven industry suppliers and helping distributors across Canada find, present, and sell great products - with bilingual support for both English- and French-speaking customers.Our purpose is simple: Connecting The Promotional Products Community.We are a small, experienced team that works closely together. Everyone has an important role, good communication matters, and when something needs to get done, we help each other get it done.Our promise to our customers and suppliers is: Simplify Promo. Amplify Sales.The OpportunityWe are looking for a highly organized, responsive, and practical Sales & Office Support Coordinator to help keep PRG’s day-to-day communication and office activity moving.The biggest focus of this role is email and shared inbox support.PRG receives a steady flow of distributor, supplier, sales, sample, shipping, and general business emails every day. We need someone who can quickly understand what is being asked, respond when the answer is clear, route the message to the right person when it is not, and make sure important issues do not disappear in someone’s inbox.This is not an executive assistant role and it is not a sales position. It is a hands-on support role for someone who likes keeping things organized, helping people, following through, and making sure the little things do not become big problems.What You’ll DoEmail & Shared Inbox Support• Monitor assigned shared inboxes in Zoho Mail.• Review incoming distributor, supplier, sales, sample, shipping, and administrative emails.• Acknowledge and answer routine requests using approved information and templates.• Route messages to the right person when someone else needs to respond.• Identify urgent, sensitive, or unclear issues and escalate them quickly.• Follow open email items until they are answered, reassigned, or resolved.• Support senior team members by taking routine email and administrative work off their plate.Front Office & Phone Support• Answer incoming phone calls and direct callers appropriately.• Greet visitors, suppliers, distributors, couriers, and sample pickups.• Receive incoming packages and make sure they get to the right person.• Help keep the front office and meeting areas professional and ready for visitors.CRM & Contact Administration• Maintain distributor and supplier information in Zoho CRM.• Update contacts, employees, emails, phone numbers, addresses, and account information.• Identify duplicate, outdated, or incomplete CRM records.• Complete basic CRM cleanup following customer lists, meetings, PKs, trade shows, or account changes.Internal Communication & Follow-Up• Use Zoho Cliq to route internal questions, share updates, and flag urgent issues.• Use Zoho tasks, comments, and tags where appropriate to keep work visible.• Ask questions when ownership or next steps are unclear rather than guessing.• Help make sure routine administrative follow-up gets completed.Shipping, Samples & Office Support• Help receive, organize, package, or route samples and shipments when required.• Support showroom organization during busy periods.• Assist with courier coordination and basic office needs when assigned.• Provide extra support during major PRG events and high-volume periods.Information & Confidentiality• Use Zoho WorkDrive and other approved PRG systems to access or store assigned files and information.• Handle customer, distributor, supplier, sales, financial, NDA-related, and other confidential information appropriately.• Follow established PRG processes for where information belongs and who should have access to it.What We’re Looking ForMore than anything, we are looking for someone who communicates well and follows through.• Writes clear, professional emails.• Is comfortable handling a high volume of incoming messages.• Can quickly figure out what needs to be answered, routed, clarified, or escalated.• Is highly organized and pays attention to details.• Is comfortable using email, CRM, shared files, and business software.• Enjoys helping customers and coworkers.• Can work independently without needing constant direction.• Is comfortable asking questions when something does not make sense.• Handles confidential information professionally.• Takes ownership of making sure things do not get forgotten.ExperienceExperience in any of the following would be helpful:• Office administration• Sales administration• Customer service• Shared inbox or email management• CRM data management• Inside sales support• Wholesale or distribution• Supplier or manufacturer representation• Promotional products, printing, branded merchandise, or a related industryPromotional products experience is an asset, but it is not required.Experience with Zoho CRM, Zoho Mail, Zoho Cliq, or Zoho WorkDrive is also an asset, but we can teach the systems to the right person.What Success Looks Like• Important emails are not getting missed.• Routine questions are being answered quickly.• The right people are getting the right messages.• Customers and suppliers are getting timely responses.• CRM contact information is becoming cleaner and more accurate.• Senior team members are spending less time on routine email and administrative follow-up.• Visitors, callers, couriers, and sample requests are handled professionally.• PRG feels more organized because you are here.Our ValuesHow we work matters as much as what we do.Earn Trust | Be Accountable | Be Curious | See the Unseen | Take Chances | Have FunIf you like working with a small team, solving real problems, helping people, and making sure things actually get done, we would like to hear from you.How to ApplyApply with your resume and a short note telling us why you think this role would be a good fit for you.Please email this to Anis Somji - anis@prg.ca