Sales & Operations Administrator

About SayHelloSayHello is a video-first hiring platform built specifically for the hospitality industry, helping hotels and hospitality businesses attract, engage and connect with the right talent.As we grow our presence in the UAE, we are looking for a highly organised, proactive and detail-oriented Sales & Operations Administrator to join our team in Dubai.This is a key operational role working as an admin support for hospitality clients & candidates of the SayHello platform.The successful candidate will combine strong administrative and organisational skills with genuine luxury hospitality experience and a strong understanding of the standards expected by high-end hotels and hospitality businesses in the UAE and Middle East.────────The RoleThe Sales & Operations Administrator will support the day-to-day operational activity of SayHello across clients, candidates, sales and platform support.The role combines:•⁠ ⁠Platform and ticket management•⁠ ⁠Client and candidate support•⁠ ⁠Client and candidate verification•⁠ ⁠Candidate profile and video quality checks•⁠ ⁠Sales administration•⁠ ⁠New client account setup•⁠ ⁠Payment follow-up•⁠ ⁠Operational coordination and follow-upA strong understanding of luxury hospitality standards and recruitment needs is essential.You will need to understand what a high-quality hospitality candidate looks like, what luxury hotels expect from their talent, and the professional standards required when reviewing candidate profiles and video applications.────────Key Responsibilities1.⁠ ⁠Platform & Ticket Management•⁠ ⁠Monitor and manage issues and requests submitted through the SayHello ticketing system.•⁠ ⁠Track concerns raised by both clients and candidates.•⁠ ⁠Categorise, assign and follow up on support tickets.•⁠ ⁠Ensure that issues are followed through to resolution.•⁠ ⁠Escalate technical or platform-related issues when required.•⁠ ⁠Maintain clear records of outstanding issues and their status.•⁠ ⁠Follow up with clients and candidates when additional information is required.•⁠ ⁠Ensure that clients and candidates receive timely and professional responses.2.⁠ ⁠Candidate Review & Verification•⁠ ⁠Support candidate profile verification and quality checks.•⁠ ⁠Review candidate profiles and video applications against SayHello’s hospitality standards.•⁠ ⁠Understand the expectations of luxury hotels and hospitality employers when reviewing candidate presentations.•⁠ ⁠Review platform or AI-generated flags relating to candidate videos and identify obvious quality or content issues.•⁠ ⁠Understand whether an issue relates to presentation, communication, professionalism, suitability or technical quality.•⁠ ⁠Escalate profiles or videos requiring further review.•⁠ ⁠Help ensure that candidates presented through SayHello meet the quality expectations of the luxury hospitality market.•⁠ ⁠Support candidates when they encounter issues creating, completing or submitting their profiles.•⁠ ⁠Help maintain a high-quality candidate pool on the platform.3.⁠ ⁠Client Support & Verification•⁠ ⁠Support the verification of client accounts and advertisements submitted through the platform.•⁠ ⁠Review client information and ensure required information is complete and accurate.•⁠ ⁠Follow up on client concerns, account issues and advertisement-related requests.•⁠ ⁠Understand the requirements of luxury hospitality clients and ensure their needs are correctly reflected in the platform.•⁠ ⁠Support the onboarding of new hotel and hospitality clients.•⁠ ⁠Coordinate with the relevant internal team when client issues require additional support.4.⁠ ⁠Sales Administration & Client SetupWorking closely with the Hospitality Sales & Client Acquisition Manager, you will provide the administrative and operational support required to convert new sales into active clients.Responsibilities include:Assisting the Sales Management team in:•⁠ ⁠Create and set up new client accounts once a sale has been confirmed.•⁠ ⁠Enter and maintain accurate client information in the relevant systems.•⁠ ⁠Ensure the correct subscription, number of users and advertising package are recorded.•⁠ ⁠Coordinate the administrative steps required for client onboarding.•⁠ ⁠Monitor and follow up on client payments.•⁠ ⁠Confirm when payments have been received.•⁠ ⁠Ensure the client’s account is correctly prepared and ready for activation.•⁠ ⁠Maintain accurate sales and client records.•⁠ ⁠Ensure that all information passed from Sales into the platform is complete and accurate.────────What We Are Looking ForLuxury Hospitality Experience Is EssentialWe are looking for someone who has previous experience working in luxury hospitality, preferably in Dubai or the UAE.You should have a genuine understanding of:•⁠ ⁠Luxury hotel operations•⁠ ⁠Hospitality standards•⁠ ⁠Guest and client expectations•⁠ ⁠Professional presentation•⁠ ⁠Hospitality recruitment needs•⁠ ⁠The types of candidates recruited by high-end hotels•⁠ ⁠The standards expected from candidates applying to luxury hospitality positionsThe ideal candidate will also have:•⁠ ⁠Previous experience in a luxury hotel, hotel group or high-end hospitality environment.•⁠ ⁠Strong organisational and administrative skills.•⁠ ⁠Excellent attention to detail.•⁠ ⁠Strong communication and interpersonal skills.•⁠ ⁠The ability to communicate professionally with clients, candidates and internal teams.•⁠ ⁠Confidence working with digital platforms, CRM systems and ticketing tools.•⁠ ⁠Strong computer skills and the ability to learn new software quickly.•⁠ ⁠The ability to manage multiple priorities simultaneously.•⁠ ⁠A proactive approach to identifying and following up on outstanding issues.•⁠ ⁠Excellent spoken and written English.•⁠ ⁠A professional and service-oriented attitude.•⁠ ⁠The ability to work independently while being an effective member of a growing team.Previous experience in hospitality recruitment, Talent Acquisition, HR, hospitality technology, SaaS or digital recruitment platforms would be an advantage.────────This Role Is For You If…You have worked in luxury hospitality and understand what high standards look like.You understand the importance of presentation, communication, professionalism and attitude in hospitality.You are comfortable reviewing candidate profiles and videos and understanding why something may not meet the expected standard.You are highly organised and naturally good at following things through.You don’t like leaving an issue unresolved.You are comfortable communicating with clients, candidates and internal teams.You enjoy working behind the scenes to make sure everything runs smoothly.You are detail-oriented, reliable and proactive.You are comfortable working with technology and learning new platforms.Most importantly, you can combine luxury hospitality knowledge with strong administrative and operational skills.────────What We Offer•⁠ ⁠Competitive salary package.•⁠ ⁠Opportunity to join a growing hospitality technology company.•⁠ ⁠A varied role combining hospitality operations, platform support and sales administration.•⁠ ⁠Opportunity to play an important role in maintaining the quality of execution of the SayHello platform.•⁠ ⁠Opportunity to grow your career within SayHello as the business expands.•⁠ ⁠A dynamic and collaborative working environment.•⁠ ⁠Dubai-based, on-site position.If you have luxury hospitality experience, understand the standards expected by leading hotels and are highly organised, proactive and detail-oriented, we want to hear from you.