Sales & Reservations Team Leader – Luxury Holiday Homes

Company Description Farwell & Gervase is a premium holiday homes and short-term rental management company with roots in London and Europe and operations at the heart of Dubai's luxury property market. We manage a portfolio of 70+ units across Dubai's most sought-after addresses, from Emaar Beachfront and Dubai Marina to Downtown Dubai and Creek Harbour, delivering five-star guest experiences and maximising returns for property owners.Role Description Direct sales: own all direct booking inquiries from Dubizzle, Bayut and Property Finder, respond quickly, follow up until each one is closed, and confirm bookings, payments and guest documentsViewings: coordinate unit viewings with guests and the operations teamListings: support new listing creation, audit live listings for accuracy and quality, and fix errors or gapsUpsells: proactively contact upcoming and in-house guests to sell services such as airport transfers, personal shoppers, yacht charters, restaurant reservations and unit set-upsService delivery: coordinate with partners and operations so every booked service is delivered to a high standard, and track and report upsell performanceTeam leadership: guide the reservations team and keep response times and service standards highGuest support: cover guest communication and admin when needed, including booking changes, check-in details and general requests

Requirements

Proven sales experience with a track record of hitting targetsExperience in Dubai real estate or holiday homes is essentialExcellent spoken and written EnglishStrong knowledge of Dubai's areas and communitiesProficient with Dubizzle, Bayut, Property Finder, WhatsApp, and spreadsheets or a CRMHighly organised and proactive, with strong follow-up and interpersonal skillsWilling to work outside standard hours, including evenings and weekends, to close bookings and support guests📍 Location: Dubai, UAE 🏢 Company: Premium holiday home operator 🗓 Schedule: Full-time, 5 days per week 💰 Package: AED 7,000 per month, plus uncapped commission and benefits