Sales & Services Associate

Join Orange Jordan Family , Where Caring, Responsibility & Boldness drive growth, innovation & collaboration!Be part of a team that's shaping the future.We are committed to offering the best to our customers, colleagues & stakeholders.We keep our promises, act responsibly, and speak the truth.We are ambitious and determined, and take the initiative to seize opportunities.#Lifeatorange #Orangeishere #careersinjordan #nowhiring #jobopening #technology #boostyourcareerKey Accountabilities:Provide a positive first response and build rapport with customers through various communication channels (phone, email, chat).Address customer inquiries regarding Orange products, services, and billing with accuracy and efficiency, ensuring complete understanding.Resolve customer complaints and issues with empathy and professionalism, striving for first-call resolution and customer satisfaction.Identify customer needs and proactively offer relevant solutions, upselling and cross-selling Orange products and services to maximize revenue.Guide customers through product setup, troubleshooting, and usage, ensuring a seamless customer experience.Maintain a thorough understanding of Orange's product portfolio, service offerings, and internal processes to provide accurate and timely information.Negotiate solutions to customer issues, balancing customer satisfaction with company policies and business objectives.Accurately document all customer interactions and transactions in the designated systems.Meet or exceed individual and team sales targets and key performance indicators (KPIs).Actively participate in training and development programs to enhance product knowledge, sales skills, and customer service techniques.Stay informed about industry trends, competitor activities, and new Orange product launches to effectively communicate value propositions.Identify opportunities for process improvement and provide feedback to enhance the customer experience.Contribute to a positive and collaborative team environment.Handle challenging customer interactions with patience, resilience, and a problem-solving mindsetTo achieve sales targets of products and services lines.Education & ExperiencThis position is open to fresh candidates.Bachelor's degree in Business Administration, Marketing, Public Administration.Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and effectively convey information to diverse audiences.Selling Skills: Proven ability to identify customer needs, present solutions, and close sales effectively.