Sales Assistant

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020.Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.We are looking for a Sales Assistant to support our concession stores performance and profitability, with a focus on providing excellent customer service.Key Duties and ResponsibilitiesBe an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partnersEnsuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectationsCreate customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customerBe knowledgeable about all Globe-Trotter productsEnsure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customersManage upkeep and condition of all equipment, fixtures and fabrics of shop premisesBe confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation.Requirements of the roleA strong understanding of Luxury retail and sales experience is essential.Excellent communication and relationship building skills, with the ability to adapt to your audience.Be resilient with the ability to keep calm under pressure.Experience in sales generation and managing the achievement of sales results.Flexibility to work non-traditional hours, including days, evenings, weekends and holidays.Knowledge of additional languages would be advantageous.Hours of work40 hours per week, Monday to Sunday between the hours of 9.00 and 21.00.