Sales Associate

Company Description Pause Studio is a modern wellness brand that focuses on mind and body recovery through advanced, holistic modalities and experiential service. From float therapy and infrared saunas to IV drip treatments, Pause offers a curated range of services designed to support guests in managing today’s demanding lifestyles. Founded in 2016 in Venice Beach, California, by former Equinox executives Jeff Ono and John Klein, the company has grown from a single float studio into a broader recovery concept. Since launching franchising in 2023, Pause has entered a rapid expansion phase with over 100 territories awarded and 25 locations scheduled to open in 2025. This momentum positions Pause as an emerging leader in the national wellness space, offering growth opportunities for team members who are passionate about health and guest experience.Role Description The Sales Associate is a full-time, on-site role based at Pause Studio in San Francisco, CA. This position focuses on welcoming guests, learning about their wellness goals, and recommending appropriate services and memberships to support those goals. Day-to-day responsibilities include managing check-ins and check-outs, booking appointments, processing payments, and maintaining an organized, clean, and calming studio environment. The Sales Associate will actively engage in consultative selling, follow up with leads, and participate in local outreach and promotional activities to build brand awareness and drive membership growth. The role also involves educating guests on Pause’s modalities, ensuring a high standard of guest care, and collaborating with the team to meet sales and service targets.Qualifications Strong customer service and guest experience skills, with the ability to build rapport and communicate clearly and professionally.Sales and membership or package-selling experience, including comfort with consultative selling and meeting individual and team-based targets.Basic administrative and point-of-sale skills, such as handling transactions, scheduling appointments, and using CRM or booking systems.Interest in wellness, recovery, or fitness, with the ability to learn and explain Pause Studio’s modalities in an accessible way.Ability to work on-site in San Francisco, CA, with a flexible schedule that may include evenings, weekends, and holidays.Reliability, attention to detail, and a proactive approach to maintaining a clean, organized, and welcoming studio environment.Prior experience in retail, hospitality, fitness, or spa settings is preferred but not required; high school diploma or equivalent is desired.