Sales Associate

About UsGuardian is Singapore’s No. 1 trusted health and wellness retailer, with the largest network of community pharmacists and more than 110 stores island wide. Offering a curated range of 9,500 products across more than 850 international and local brands, Guardian is the trusted destination for health, beauty and everyday wellness of our modern customers. Through accessible health services, trusted and professional expertise, and everyday essentials, Guardian empowers customers to embrace wellness with confidence — anytime, anywhere. As a trusted advisor in preventive health and holistic wellness, Guardian is committed to supporting every individual on their personal well-being journey.The RoleAchieve individual and support store sales targets and profitability goals through proactive customer engagement and effective selling techniquesTake ownership of sales performance by identifying opportunities to maximise sales, increase basket size, and promote relevant productsContribute to the successful execution of sales initiatives, promotional activities, and product launchesMonitor personal sales performance and take appropriate actions to achieve agreedDeliver exceptional customer service by understanding customer needs and providing professional product recommendations and solutionsBuild and maintain strong customer relationships to encourage repeat purchases and customer loyaltyCreate a welcoming and positive shopping experience that reflects the company's service standardsHandle customer enquiries, feedback, and complaints professionally and in a timely manner, escalating issues when appropriateMaintain high standards of housekeeping, visual merchandising, and store presentation to enhance the customer shopping experienceEnsure products are displayed, replenished, and priced accurately in accordance with company guidelinesSupport daily store operations to ensure the store is well-organised, customer-ready, and always operating efficientlyAssist in stock ordering, replenishment, and inventory management to ensure product availability and minimise stock shortagesParticipate in stock counts and inventory control activities to maintain stock accuracySafeguard company assets and support loss prevention initiatives by adhering to security procedures and reporting discrepancies promptlyAdhere to company policies, standard operating procedures, and regulatory requirements, including health and safety standardsEnsure all operational activities are carried out in compliance with established guidelines and service standardsSupport a safe, secure, and compliant retail environment for customers and colleaguesWork closely with team members to achieve sales and operational objectivesMaintain effective communication within the store team to support smooth daily operationsParticipate actively in training and development programmes to enhance product knowledge, sales capabilities, and customer service skillsShare relevant information and best practices to support overall team performancePerform any other duties and responsibilities as assigned by the Reporting ManagerAbout YouGood team playerCustomer service orientedAbility to work rotating shift including weekends & public holidaysBenefitsStore Incentives and BonusesTeam Member DiscountSubsidized Medical and Dental BenefitsTraining and Development ProgramCareer Advancement