Sales Associate

Company Description

It began in 1997 as an aspiration to create fashion forward t-shirts that embodied the laid-back luxe of LA style. Today it has evolved into full collections recognized for their meticulously crafted, clean elevated staples. Helmed by creative directors Jenny Graham & Tony Spencer the collections are created using only the finest fabrics and are manufactured primarily in the United States. Velvet by Graham & Spencer can be found in boutiques and premier department stores nationwide and internationally.Position Overview:The Sales Associate plays a key role in delivering exceptional in-store experience for every customer. This position represents the brand on the sales floor by providing personalized service, product knowledge, and a welcoming store environment.Sales Associates contribute to the store’s success by building customer relationships, supporting sales goals, maintaining merchandising standards, and helping create a positive and collaborative team culture.

Key Responsibilities

Customer ExperienceDeliver exceptional customer service by creating welcoming and engaging experiences for every customer.Build genuine relationships with customers through personalized service and product recommendations.Educate customers on product features, benefits, and styling options.Support customer needs including fitting assistance, product questions, and purchase decisions.Resolve customer concerns professionally or escalate to store leadership when necessary.Sales & Brand RepresentationContribute to achieving store sales goals through strong selling behaviors and product knowledge.Maintain awareness of store promotions, new products, and brand initiatives.Represent the brand in a professional, positive, and authentic manner.Support clienteling efforts and encourage repeat customer visits.Store OperationsMaintain visual merchandising and presentation standards on the sales floor.Keep the store organized, clean, and well stocked.Assist with product replenishment and inventory organization in the stockroom.Accurately process POS transactions including sales, returns, and exchanges.Support store opening and closing procedures as assigned.Team CollaborationWork collaboratively with team members to create a supportive and positive store environment.Participate in store meetings and training sessions.Support team members during busy periods and store events.Contribute to a culture of teamwork, respect, and accountability.

Qualifications

Previous retail or customer service experience preferredStrong communication and interpersonal skillsPassion for customer service and brand representationAbility to work in a fast-paced, team-oriented environmentBasic computer and POS system skillsStrong attention to detail and organizational skillsWork Schedule:Flexible schedule including evenings, weekends, and holidays based on store needsPhysical Requirements:Ability to stand and move throughout the store for extended periodsAbility to lift and move merchandise up to 25 poundsAbility to bend, reach, and perform physical retail tasksBenefits & Pay Range:Full-Time role $20-22/hr depending on experienceMonthly wardrobe, generous brand discount and more