Sales Consultant - Gym & Fitness
Confidential · Riyadh, Saudi Arabia
Apply & track with Apply EdgeThe role is responsible for generating new memberships, retaining existing members, achieving revenue targets, and representing the brand as the first point of contact for prospective and current members. This position plays a critical role in growing the membership base, maximizing facility utilization, building lasting member relationships, and contributing to the overall commercial success of the fitness operation.
Key Responsibilities
Membership Sales & Revenue GenerationActively prospect, engage, and convert walk-in visitors, leads, and referrals into gym memberships.Achieve and exceed monthly, quarterly, and annual membership sales targets and revenue objectives.Conduct facility tours, present membership packages, and recommend suitable plans based on client needs, goals, and budget.Upsell and cross-sell additional services including personal training, group classes, locker rentals, and premium memberships.Follow up on inquiries, trial memberships, and expired leads to maximize conversion rates.Process membership agreements, registrations, payments, and renewals accurately and efficiently.Client Relationship & Member RetentionBuild and maintain strong, long-term relationships with members to ensure high satisfaction and retention rates.Conduct regular check-ins with new members during their first 30/60/90 days to support engagement and reduce early cancellations.Address member complaints, concerns, and feedback promptly and professionally.Identify at-risk members and implement proactive retention strategies to minimize cancellations.Create a welcoming, supportive, and motivating environment for all members and guests.Manage membership renewals, freezes, transfers, and cancellation requests in accordance with company policies.Lead Generation & OutreachGenerate leads through outreach activities including corporate partnerships, community events, social media engagement, and local networking.Execute referral programs and member-get-member campaigns to drive organic growth.Collaborate with the marketing team on promotional campaigns, seasonal offers, and digital marketing initiatives.Represent the gym at external events, health fairs, corporate wellness presentations, and community activations.Leverage social media platforms and digital channels to promote memberships and engage prospective clients.Sales Operations & ReportingMaintain accurate records of sales activities, lead pipeline, member interactions, and conversion metrics in the CRM system.Prepare daily, weekly, and monthly sales reports for management review.Track and analyze sales performance, pipeline health, and revenue trends to optimize strategies.Monitor competitor offerings, pricing, and promotions to inform sales positioning.Ensure all sales documentation, contracts, and payment records are complete and compliant.Facility Knowledge & Fitness AdvisoryMaintain comprehensive knowledge of all gym facilities, equipment, classes, programs, and services.Provide basic fitness guidance and orientation to new members on equipment usage and facility layout.Stay informed about fitness trends, wellness programs, and industry developments to enhance client conversations.Coordinate with personal trainers, class instructors, and operations staff to align member expectations with service delivery.Customer Service ExcellenceDeliver consistent, high-quality service that reflects the brand's values and professionalism.Ensure the reception and sales areas are well-maintained, organized, and welcoming.Support front desk operations including member check-ins, phone inquiries, and general administrative tasks as needed.Handle walk-in guests, trial visits, and VIP experiences with enthusiasm and professionalism.
Qualifications
Bachelor's degree or Diploma in Business Administration, Marketing, Sports Management, or a related field.Fluency in English (written and spoken) is mandatory.Proficiency in Arabic is highly preferred.Minimum 1-3 years of experience in sales, preferably in gym/fitness, hospitality, retail, or service industries.Proven track record of achieving and exceeding sales targets.Passion for fitness, health, and wellness is strongly preferred.Experience with CRM systems and sales management tools.Strong knowledge of membership sales models, retention strategies, and customer service best practices.