Sales Coordinator & Order Desk

Position SummaryStoneboat Vineyards is seeking a highly organized and hospitality-focused Sales Coordinator to support the processing, coordination, and fulfillment of wine sales across multiple sales channels. This role is critical to ensuring high levels of hospitality and smooth order management for our wholesale business partners.The successful candidate will act as a central point of contact between sales, accounting, warehouse, and hospitality teams to ensure accurate order entry, timely deliveries, excellent customer service, and strong operational support.This position is based in the Okanagan Valley and requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesOrder Processing & Sales SupportProcess all incoming wine orders accurately and efficiently across wholesale, licensee and export channelsEnter and manage orders within internal systems, ensuring pricing, inventory allocation, and shipping details are correctCoordinate order fulfillment with warehouse and logistics teams to ensure timely deliveryPrepare invoices, shipping documents, and supporting sales documentationEnsure timely order tracking and fulfillment.Monitor inventory availability and communicate supply constraints to internal teams and customersSupport the sales team with order tracking, customer follow-up, and account maintenance Customer ServiceServe as an operational contact for customer inquiries related to orders, shipments, availability, and account support·      Maintain and update customer account information, contact records, and sales notes within CRM systemsMaintain strong relationships with the intention of supporting customers through responsive communication, order coordination, and account servicing.Resolve order discrepancies, shipping issues, and customer concerns in a professional and timely manner·      Assist with occasional deliveries, trade tastings, and in-market activations throughout the Okanagan and surrounding regionsAdministration & ReportingMaintain accurate customer records, pricing structures, and sales dataAssist with monthly sales reporting and reconciliation supportAssist with the execution and administrative coordination of wine launches, promotions, and seasonal programs.Cross-Department CollaborationWork closely with sales, hospitality, finance, production, and warehouse teams to support business objectivesContribute ideas to improve order flow, communication, and operational efficiencyRequirementsRequired Skills & ExperiencePassion for people and delivering hospitalityStrong organizational skills and attention to detailExcellent written and verbal communication skillsProficiency in Microsoft Office, particularly Excel and OutlookAbility to prioritize multiple deadlines and work independentlyProfessional, positive, and customer-first approachPreferred QualificationsExperience in the wine, beverage, or hospitality industry is considered an assetExperience with Ollie Order management system is an assetKnowledge of BCLDB, wholesale distribution, and wine compliance processes is an assetFamiliarity with wine club operations and direct-to-consumer sales is beneficialCompensation is a mix of base salary and commissions for a 35-hour work week. The successful candidate will also receive a monthly wine allocation.LocationOliver, British ColumbiaSalary$35,000 to $45,000 Base Salary & Commision