Sales Coordinator

Job Summary:Responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.Responsibilities:Relationship Management:Establish good working relationships with key customersUnderstand and maintain contact details with customersSupport business reviews with customersRegular telephone/Teams calls with customersEstablish and maintain customer price updates & price file managementConduct regular reviews of customer margin to maintain profitabilityOrder Management:Manage and review critical part list for internal and external communicationsPart number creationObtain up to date forecast information for key customersProcess customer orders and ensure orders are progressed to support requirementsAdvise customer delivery dates on their Purchase OrdersAnalysis of customer schedules to ensure stock availabilitySupport customer returns and raise credits as requiredProcessing certification for spot ordersCustomer declarations (export) and creation of commercial invoicesCreation and management of customer kitsCreation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.Liaising with warehouse to ensure orders are despatched on time to your customers.Support AR department when needed to ensure outstanding invoices are paid. Drive Growth:Work with customers to solicit opportunities for growthHandle Request For Quotations (RFQ) from customersCollaborate with sourcing department to establish optimal solutions to secure growthNegotiate with customers establishing pricing and lead timesOther Duties:Support the preparation of annual budgetsKanban/VMI set up and maintenance of Master FileRegular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End of Life (EOL) parts and determine when parts become excessAny other duties as defined by management Requirements:Good knowledge with Excel and managing dataIntermediate knowledge/experience of Microsoft Office package including Excel.Ability to form strong relationships and maximise salesExcellent timekeeping & attendanceHard working and reliable Our Values: Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values. Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve. Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customer’s needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company. WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses. Together we win: We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others. Make a career at SUPPLY TECHNOLOGIES: Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.