Sales Coordinator

About UsPrecision Technology Supplies Ltd specialises in the supply of industrial stainless-steel products, including fasteners, nuts, bolts, screws, and other precision turned parts.The company is known for its high-quality fastener solutions and has a reputation for delivering exceptional corrosion resistance and strength. PTS is ISO 9001 certified, reflecting its commitment to maintaining rigorous quality controls throughout its operations.The company also offers a range of services such as direct line feed management, plating, patchlocking, and screw modifications, catering to the specific needs of its customers.We are looking to recruit a Sales Coordinator on a permanent basis to join our team in East Grinstead. The role is working 37.5 hours a weekThe RoleReporting to the Sales Manager, your role will be to manage and develop customer accounts, maximise sales opportunities and provide a consistently high level of customer service.You will be responsible for building strong customer relationships, understanding their requirements and proactively identifying opportunities to increase sales and strengthen existing business.ResponsibilitiesResponding to incoming sales calls promptly and professionally.Responding to customer enquiries and quotations in a timely manner.Maintaining accurate and up-to-date customer and contact information.Building and maintaining strong, long-term customer relationships based on trust and professionalism.Identifying opportunities to increase sales within existing customer accounts.Contacting prospective customers to introduce company products and services and generate new business.Understanding customer requirements and recommending suitable products and solutions.Responding to customer questions and escalating complex issues to the appropriate department when required.Developing and maintaining a strong knowledge of the company’s products, services and capabilities.Working towards and achieving agreed sales targets and objectives.Proactively identifying and contacting new prospects to develop new business opportunities.Handling customer complaints, queries and negotiations professionally and effectively.Following up quotations and outstanding opportunities to maximise conversion.Supporting colleagues and providing account cover when required.Working closely with Customer Service, Purchasing, Warehouse and other departments to ensure customer requirements are met.Maintaining a professional approach in all customer and internal communications.Taking ownership of customer enquiries and seeing them through to completion wherever possible.