Sales Coordinator

Department: Sales (Preference given to Female Candidates)Reports To: Sales Manager / General ManagerJob Responsibilities- Prepare and send quotations to customers accurately and promptly.- Follow up on quotations regularly and coordinate with the sales team to convert enquiries into orders.- Receive and process customer enquiries through phone, email and WhatsApp.- Coordinate with customers regarding prices, product availability, delivery schedules and payment terms.- Generate new customers and business opportunities through telephone calls, email, online enquiries and other channels.- Develop and maintain strong relationships with existing customers.- Support the sales team in sales development and achieving monthly sales targets.- Identify opportunities to increase sales with existing customers and introduce new products.- Prepare and maintain customer databases, quotation records and sales follow-up reports.- Coordinate with the purchase, warehouse, accounts and delivery teams to ensure smooth order processing.- Follow up on pending orders, deliveries and customer requirements.- Monitor outstanding quotations and maintain proper follow-up until closure.- Assist in preparing daily/weekly/monthly sales reports.- Handle customer complaints and coordinate internally for timely resolution.- Keep updated with product range, prices, availability and market requirements.- Perform other sales coordination and administrative duties assigned by management.Key Skills & Requirements- Female candidate with good communication and interpersonal skills.- Previous experience in sales coordination, customer service or sales administration preferred.- Good knowledge of MS Office, Excel and email communication.- Strong follow-up and customer relationship management skills.- Good telephone etiquette and negotiation skills.- Ability to work independently and as part of a team.- Target-oriented, organized and proactive.- Experience in AC/refrigeration spare parts, building materials or trading industry will be an advantage.- UAE experience preferred.Key Performance Areas (KPIs)- Number of quotations prepared and followed up.- Quotation-to-order conversion.- New customer generation.- Sales growth and achievement of assigned targets.- Customer retention and relationship development.- Timely follow-up of enquiries and pending orders.- Accuracy and efficiency in sales coordination.