Sales Coordinator/ Receptionist
Zokolat Craft Chocolates · Dubai, United Arab Emirates
Apply & track with Apply EdgeSales Coordinator / Receptionist
The ideal candidate must have prior UAE experience in Sales Coordination and should be confident in handling customer communication, follow-ups, documentation, and coordination with multiple internal departments, particularly Sales and Production.The candidate should have excellent communication and telephone etiquette, strong follow-up and organizational skills, and the ability to manage multiple customer and sales requirements in a fast-paced environment.Key ResponsibilitiesSales CoordinationProvide day-to-day sales coordination and administrative support to the Sales team.Coordinate with customers regarding orders, quotations, product availability, deliveries, samples, and documentation.Make cold calls to potential customers and identify new sales opportunities.Contact prospective customers, introduce Zocoa Group's products and services, and generate leads.Maintain and regularly update the database of prospective and existing customers.Follow up with leads generated through cold calling and other sources.Schedule meetings and appointments with potential customers for the Sales team.Prepare and maintain quotations, sales orders, invoices, price lists, and other sales-related documents.Follow up with customers and internal departments on pending requirements.Coordinate closely with Sales and Production teams to ensure customer requirements and orders are processed accurately and on time.Coordinate with Procurement, Accounts, Logistics, and other departments whenever required for customer orders.Monitor pending orders and follow up internally to ensure timely completion.Assist the Sales team in preparing sales reports, order summaries, quotations, and other required documents.Maintain proper records of customer communication, orders, quotations, and follow-ups.Support the Sales team with customer communication and timely follow-ups.Ensure that customer requirements are communicated clearly to the relevant internal departments.Reception & Front OfficeWelcome and professionally attend to customers, visitors, suppliers, and guests.Handle incoming calls and direct them to the appropriate person or department.Maintain professional telephone etiquette when dealing with customers and business contacts.Manage the reception area and maintain a professional front-office environment.Receive and distribute documents, couriers, and correspondence.Coordinate visitor appointments and meetings.Handle general inquiries and provide appropriate assistance or direction.Maintain visitor records and support general office administration.RequirementsBachelor's degree or relevant diploma in Business Administration, Sales, Commerce, or a related field.2–4 years of relevant UAE experience in Sales Coordination is mandatory.Prior UAE Sales Coordination experience is a must.Strong experience in sales coordination, customer follow-up, documentation, and order processing.Experience coordinating with Sales and Production departments is highly preferred.Strong communication and interpersonal skills.Excellent telephone etiquette and customer-handling skills.Strong follow-up, coordination, and organizational abilities.Ability to coordinate effectively with multiple departments and follow up until completion.Proficiency in MS Office, especially Excel and Word.Professional, presentable, punctual, and customer-oriented.Ability to multitask and work effectively in a fast-paced environment.Experience in FMCG, food, manufacturing, trading, or a similar industry will be an advantage. Salary+ Sales Incentives