Sales Counter Operative

Company DescriptionIlkeston Ply & DIY is a growing, family operated, local supplier of timber, plywood, and DIY essentials. We serve customers across Ilkeston and the surrounding area. The business focuses on providing a wide range of products for trade professionals and DIY enthusiasts. Team members work in a friendly, practical environment where product knowledge and helpful advice are valued. The company emphasizes reliable service, straightforward solutions, and building long-term relationships with customers.Role DescriptionThis full-time, on-site Sales Counter Operative role is based at our Ilkeston store. The role involves greeting customers at the trade counter, understanding their requirements, and providing product advice and quotations. Day-to-day tasks include processing sales transactions, handling cash and card payments, preparing orders, and ensuring stock is neatly displayed and available. The Sales Counter Operative will respond to phone, email and in-person enquiries, assist with order picking, along with supporting colleagues to maintain a safe, clean, and well-organized branch.QualificationsStrong Communication Skills (in person, on the phone and with emails)A strong set of Customer Service skills to support and advise a wide range of customers.Product knowledge and a willingness to learn and share that knowledge and experience with colleagues.Numeracy and accuracy for handling payments, pricing, and stock-related tasks.Previous experience in a retail, trade counter, or DIY/timber environment is beneficial.Ability to work on-site in Ilkeston, including standing for extended periods and handling light to moderate manual tasks.Reliable, organized, and able to work effectively as part of a team and independently.Ability to think on their feet and stay calm while under pressure and multitasking.Competent using Microsoft Office and other ICT software.